SER Poker Supervisor - 2602

IN HOUSE POSTING:

Any SCIT Tribal Members or associate that works for SECR, SELC & SCIT may apply

SHIFT: TBD

WAGE: $22.75

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Poker Manager, direct the daily operation of assigned games. Assist dealers during their shift and ensure games are operated in compliance with Minimum Internal Control Standards and department policies and procedures on their assigned games. Rate all players and inform the Poker Manager of any unusual play.

Essential Duties and Responsibilities:

• Responsible for practicing and promoting a high level of customer service standards in accordance with Soaring Eagle Casino and Resort policies at all times.
• Supervise all dealers in the pit and assist Poker Manager in applying appropriate disciplinary action as prescribed in the SECR handbook, department policies and procedures, or the SCIT Minimum Internal Control Standards.
• Schedule and set up dealer rotations for assigned pit area.
• Conduct performance reviews of assigned dealers assigned when instructed to do so by The Poker Manager.
• Coordinate with the Table Games Senior Manager and Poker Manager to ensure proper staffing levels are maintained.
• Consult with the Poker Manager to adjust game spread based upon volume levels to ensure maximum profitability in the pit.
• Assist in dealing the games that they supervise when needed.
• Responsible for issuing comps at the appropriate level.
• Keep tables and areas around and inside the pit clean and presentable; inform management of any safety issues.
• Ensure that gaming equipment is in suitable condition for use on live gaming tables and change cards if necessary to maintain game integrity.
• Remain a leader and role model whose actions clearly demonstrate those behaviors expected of employees
• Ensures that all pit paperwork is accurately completed per SOP in a timely manner.
• Be well informed of and, when required, facilitate promotions within assigned area and shift.
• Facilitate game play for both live-action and tournament play.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Frequent contact with internal and external guests to address complains, handle disputes, and other guest service related issues.
• Contact with organizational management personnel to communicate guests` needs and offer the high level of service expected at the Soaring Eagle Casino & Resort.
• Contact with Poker Manager and fellow Supervisors on a daily basis regarding operational needs and issues.
• Contact with Gaming Commission regarding gaming codes and regulations.
• Contact with Poker Dealers assigned to their section regarding limits, break rotation, game and rule changes and all other pertinent information.
• Contact with Surveillance for the purpose of reviewing past action on the gaming tables for conflict resolution and to maintain the integrity of the games.

Minimum Qualifications:

• High School Diploma or GED.
• Must be at least 18 years of age.
• Minimum of two years` casino dealing experience for each game in which certificates are possessed.
• Must be able to work a flexible schedule.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Must have and maintain a certificate of proficiency for all games offered in SECR Poker.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of computer systems related to casino player ratings.
• Knowledge and full understanding of Minimum Internal Control Standards and department policies and procedures.
• Knowledge of principles and practices of public relations and customer service.
• Knowledge and understanding of skill in dealing of various games.
• Skills in the use of Microsoft Word, Excel, Outlook and Bravo programs.
• Skill in mathematics to include the ability to calculate figures, amounts, discounts, interest, commissions, proportions and percentages.
• Ability to make quick decisions based on game results in stressful situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions and be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to periodically write required reports and procedural manuals.
• Ability to effectively respond to questions from management, dealers, guests, and the general public.
• Ability to work in a fast-paced environment, handle stressful situations with guests and demonstrate outstanding guest service at all times.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to deal when assigned.

Physical Demands:

• Frequent repetitive use of hands, wrists, fingers, shoulders and arms associated with table games.
• Frequent walking throughout Casino and Resort.
• Frequent standing and sitting at game tables for extended period of time.
• Regularly required to talk and hear.
• Required to use hands to finger, handle, or feel objects, tools, or controls.
• Frequent bend, twist, stoop, grasp, reach, push and pull while working table games or supervising.
• Ability to determine colors, shapes, numbers, letters and symbols both up close and from a distance through natural or corrective vision.
• Occasionally lift and/or move up to 30 pounds.

Work Environment:

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• May encounter and deal with intoxicated and/or belligerent guests.
• Extended hours and irregular shifts may be required.