About Fishbowl

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

About the Role

We’re seeking a detail-oriented and proactive Collections Specialist to join our team on a part-time basis. This role is ideal for someone with strong communication skills and a knack for problem-solving, who enjoys working in a dynamic, customer-facing environment.

Schedule: 5–10 hours per week (up to 20 hours max)
Work Arrangement: Hybrid (initial training in-office)

Key Responsibilities

Make outbound calls and send follow-up emails to customers regarding outstanding balances
Resolve billing issues and escalate complex cases as needed
Maintain accurate records of customer interactions and payment statuses
Collaborate with accounting and salles teams to ensure timely collections
Utilize tools such as Salesforce, Maxio, QuickBooks, and Excel to manage accounts and generate reports

Qualifications

1+ years of experience in a customer-facing role
Strong problem-solving skills and ability to escalate issues appropriately
Excellent verbal, written, and interpersonal communication skills
Proficiency in Microsoft Office and/or Google Workspace
Experience with Salesforce, Maxio, QuickBooks, and Excel functions
Must be willing to train in the Orem office for the first month (Tuesday–Thursday, 2–3 hours/day)

E-Verify

Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.

EEO

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.