Supervisor Lucky North, Mindil Beach Casino Resort

The opportunity

Delaware North Australia is hiring a full-time Lucky North VIP Supervisor to join our team at Mindil Beach Casino Resort in Darwin. As Lucky North VIP Supervisor, you will be organising, developing, and motivating this guest-focused department through your drive for connection and dedication to service excellence. If you want to work in an exciting, fast-paced environment, developing relationships with guests that make a lasting impression, take a bet on your career and apply to join our collaborative team today.

What we offer

THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning

THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD

THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible

TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation

What you will do?

• Ensure Lucky North VIP team members are appropriately trained and set up for development
• Monitor guest behaviour, leading conflict resolution and taking appropriate action
• Issue free play credits, and match and play offers
• Ensure promotions and promotional material are implemented on time
• Assist guests with information on reservations for restaurants, hotel rooms, attractions, transport, travel, and special events

More about you

• 2 years’ experience in a casino or customer service role
• Certificates in Responsible Service of Alcohol, Responsible Service of Gambling, and Casino Operative’s Licence
• Knowledge of anti-money laundering, responsible service of gambling, and responsible service of alcohol
• Excellent written and verbal communication, numeracy, literacy, organisation, and presentation skills
• Computer literate, including Microsoft office, data bases, and player tracking systems

The application period will close on 28/08/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.