Senior Team Lead – AR

Job Summary: The Senior Team Lead – AR is responsible for overseeing the day-to-day operations of the Accounts Receivable team handling US healthcare clients. This role ensures timely billing, collections, denial management, and resolution of outstanding claims while mentoring team members and driving key performance indicators(KPI)   Key Responsibilities:

• Lead and manage a team of AR executives and specialists.
• Monitor and ensure timely follow-up on unpaid claims.
• Analyze aging reports and implement strategies to reduce AR days.
• Handle escalations and resolve complex claim issues.
• Ensure compliance with HIPAA and payer-specific guidelines.
• Create, update, and implement SOPs for AR processes including follow-up, denial management, and appeals.
• Conduct training sessions to ensure team members understand and follow SOPs.
• Conduct regular performance reviews and provide coaching.
• Coordinate with QA, training, and client services teams.
• Prepare and present AR performance reports to management.
• Drive process improvements and automation initiatives.

  Required Qualifications: Bachelor’s degree  5+ years of experience in US healthcare AR, with at least 2 years in a leadership role. Strong knowledge of insurance guidelines (Medicare, Medicaid, Commercial). Proficiency in billing software NextGen and Clearing House software Waystar Zirmed Excellent communication and team management skills.   Preferred Skills: Experience with denial management and appeals. Familiarity with CPT, ICD-10, and HCPCS coding. Analytical mindset with strong Excel/reporting skills. Certification in Medical Billing or RCM - optional