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Director of Operations

UPG

Office

Monroe, Wisconsin, United States

Full Time

Primary Duties and Responsibilities

  • Set and monitor performance standards — establish clear quantitative and qualitative metrics, guidelines, and benchmarks to measure organizational efficiency and effectiveness; proactively identify and act on opportunities for improvement.
  • Evaluate and optimize operations — review, analyze, and refine business processes to eliminate inefficiencies, strengthen compliance, and enhance workflow, leveraging Lean principles where appropriate.
  • Policy & process leadership — develop and implement policies, standard operating procedures (SOPs), and best practices that improve day-to-day operations, scalability, and overall performance.
  • Safety and workplace excellence — ensure all work environments meet or exceed safety, compliance, and ergonomic standards.
  • Departmental oversight — lead and coordinate the activities of manufacturing, purchasing, and sales departments, ensuring alignment with company goals and operational targets.
  • Financial stewardship — plan, direct, control, and monitor budgets, cost of sales, and financial performance across divisions; identify cost-saving opportunities without compromising quality.
  • Continuous improvement leadership — foster a culture of problem-solving and ongoing efficiency gains through Lean tools, Kaizen events, and process improvement initiatives.
  • Change management — communicate new directives, policies, and initiatives with clarity; lead staff engagement sessions for major changes to build buy-in, address concerns, and maintain morale.
  • Customer experience enhancement — develop and refine policies that improve customer satisfaction, response times, and service quality.
  • Cross-functional integration — align efforts between operations, engineering, technology, and customer service to drive seamless workflows and cost-effective processes.
  • Industry and community presence — represent the organization positively with employees, customers, industry peers, and community stakeholders.
  • Other leadership duties as assigned in support of organization objectives.

Position Requirements

  • Bachelor’s degree in Engineering, Business Administration, or a related field; advanced degree preferred.
  • Minimum of 10 years’ progressive leadership experience in operations management, with a strong track record in manufacturing.
  • Demonstrated expertise in stamping, annealing, and welding operations.
  • Proven application of Lean Manufacturing principles; continuous improvement and Six Sigma experience a strong plus.
  • Comprehensive understanding of supply chain management, finance, customer service, and operational strategy.
  • Strong knowledge of industry regulations, compliance standards, and emerging trends/best practices.
  • Proven ability to analyze data and apply performance metrics to decision-making.
  • Proficiency in MS Office and business management systems (ERP, CRM, etc.).
  • Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
  • Strong problem-solving, decision-making, and change management abilities.
  • Skilled in balancing strategic vision with operational execution.

Compensation & Benefits

  • Competitive base salary plus annual performance bonus.
  • Comprehensive benefits package, including:
    • Medical, Vision, Dental, Life, and Disability coverage
    • HSA & FSA options
  • 401(k) match: 50% on the first 6% of contributions
  • Opportunities for professional growth and development

Diversity & Inclusion Statement 

UPG Electrical is an equal opportunity employer committed to a diverse and inclusive workforce.

Director of Operations

Office

Monroe, Wisconsin, United States

Full Time

August 21, 2025

company logo

UPG

UPG.com

UPGEnterprises