Director of Operations
UPG
Office
Monroe, Wisconsin, United States
Full Time
Primary Duties and Responsibilities
- Set and monitor performance standards — establish clear quantitative and qualitative metrics, guidelines, and benchmarks to measure organizational efficiency and effectiveness; proactively identify and act on opportunities for improvement.
- Evaluate and optimize operations — review, analyze, and refine business processes to eliminate inefficiencies, strengthen compliance, and enhance workflow, leveraging Lean principles where appropriate.
- Policy & process leadership — develop and implement policies, standard operating procedures (SOPs), and best practices that improve day-to-day operations, scalability, and overall performance.
- Safety and workplace excellence — ensure all work environments meet or exceed safety, compliance, and ergonomic standards.
- Departmental oversight — lead and coordinate the activities of manufacturing, purchasing, and sales departments, ensuring alignment with company goals and operational targets.
- Financial stewardship — plan, direct, control, and monitor budgets, cost of sales, and financial performance across divisions; identify cost-saving opportunities without compromising quality.
- Continuous improvement leadership — foster a culture of problem-solving and ongoing efficiency gains through Lean tools, Kaizen events, and process improvement initiatives.
- Change management — communicate new directives, policies, and initiatives with clarity; lead staff engagement sessions for major changes to build buy-in, address concerns, and maintain morale.
- Customer experience enhancement — develop and refine policies that improve customer satisfaction, response times, and service quality.
- Cross-functional integration — align efforts between operations, engineering, technology, and customer service to drive seamless workflows and cost-effective processes.
- Industry and community presence — represent the organization positively with employees, customers, industry peers, and community stakeholders.
- Other leadership duties as assigned in support of organization objectives.
Position Requirements
- Bachelor’s degree in Engineering, Business Administration, or a related field; advanced degree preferred.
- Minimum of 10 years’ progressive leadership experience in operations management, with a strong track record in manufacturing.
- Demonstrated expertise in stamping, annealing, and welding operations.
- Proven application of Lean Manufacturing principles; continuous improvement and Six Sigma experience a strong plus.
- Comprehensive understanding of supply chain management, finance, customer service, and operational strategy.
- Strong knowledge of industry regulations, compliance standards, and emerging trends/best practices.
- Proven ability to analyze data and apply performance metrics to decision-making.
- Proficiency in MS Office and business management systems (ERP, CRM, etc.).
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
- Strong problem-solving, decision-making, and change management abilities.
- Skilled in balancing strategic vision with operational execution.
Compensation & Benefits
- Competitive base salary plus annual performance bonus.
- Comprehensive benefits package, including:
- Medical, Vision, Dental, Life, and Disability coverage
- HSA & FSA options
- 401(k) match: 50% on the first 6% of contributions
- Opportunities for professional growth and development
Diversity & Inclusion Statement
UPG Electrical is an equal opportunity employer committed to a diverse and inclusive workforce.
Director of Operations
Office
Monroe, Wisconsin, United States
Full Time
August 21, 2025