Senior Manager, Project Management + People Analytics

Location: Remote (see list of approved locations) Type: Full-Time Compensation: $72,800 - $113,750 (our current range) The Position can be in any of our office markets/states (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX) 
Who We Are... Let us introduce ourselves.  livingHR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.    livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.    To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website: https://livinghr.com/.     As a full-time team member, we offer you:   Autonomy & Flexibility: We call it, WfWiMS “Work from Where it Makes Sense,” a philosophy we have had in play since our inception in 2009, and we have no plans to change. This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time, we do that too.  Compensation: Competitive, fair, and transparent base salary plus incentives for account growth, retention, and client referrals.  Comprehensive Benefits: We provide a wide range of benefits, including medical, dental, 401k, STD/LTD, life, and telehealth mental health counseling. Flexible PTO/Paid Holidays: We encourage you to use your time, with a minimum requirement, and provide *23 paid holidays.  A Culture of Impact and Humanity: We care about the impact we make and the humanity we extend to each other, our clients, and our broader community. Learn more about the culture here: https://livinghr.com/culture.   

Responsibilities

• Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences. 
• Support client engagements with a focus on delivery excellence, strategic alignment, and profitability. 
• Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth). 
• Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes. 
• Track billable work and maintain project management software and CRM data. 
• Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHR’s standards for productivity, utilization, and client impact. 
• Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes. 

Analytical Support

• Build, manage and analyze survey dashboards using tools like PowerBI, Tableau, or similar. 
• Support company reporting, ensuring timely delivery and accuracy of key metrics. 
• Analyze projects, revenue, and marketing performance across the agency. 
• Providing systems administration support for client team file sharing and software tools. 
• Ensure data is accurate and up to date in project management, timekeeping, team resourcing, and CRM systems (HubSpot). 
• Implement new projects using the project management platform and following provided plans. 
• Supporting project teams with resource allocation, timelines, and task management. 
• Draft and administer client surveys: build survey tools, launch communications, create results dashboards, and share updates with delivery teams. 
• Creating custom dashboards for both client and internal use, using Wrike, Qualtrics, HubSpot, and other reporting tools 

Technical + Project Support

• Serve as first point of contact for data analytics, reporting, and resourcing. 
• Provide basic IT support and systems administration for file sharing and software tools. 
• Ensure data in project management, timekeeping, and CRM systems is updated and reported on. 
• Facilitate the transition of project handoffs from the sales team to the delivery team, ensuring all necessary information is accurately transferred. 
• Coordinate the project kickoff process including creation of the draft kick-off presentation and project tracking in the project management tool. 
• Support project teams with resource allocation, timelines, and task management. 
• Draft client surveys to support clients’ overall project needs and objectives. 
• Admin surveys for client projects, to include building in survey tool, launching communications, building results dashboard, and communicating with the delivery team with updates/needs, etc. 
• Provide support for facilitation needs such as creating projects in Mural (visual collaboration tool) and ordering supplies and meals for in-person sessions. 
• Organize and maintain client and internal files in Box, ensuring the team has easy access to important documents and information. 

Role Requirements

• Strong preference for experience working directly with clients in professional services, PEOs, or recruiting agencies. 
• Internal HR generalist experience required across multiple disciplines (e.g., talent acquisition, employee relations, total rewards, workforce planning). 
• Commitment to flexible, high-performance ways of working in exchange for exceptional performance. 
• Self-motivated, adaptable, and able to thrive in a fast-paced, client-facing environment. 
• Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously. 
• Strong communication, consulting, and relationship management skills.
• Willingness to travel as needed (minimal travel required). 
• Preferred certifications include HR credentials (PHR, SPHR, SHRM-CP, and/or SHRM-SCP) and HR tech platform certifications (Workday, HiBob, UKG, Paylocity, SuccessFactors, Dayforce, and/or Oracle HCM, etc.). 
• Proficiency with reporting, survey and dashboard tools with systems like PowerBI, Tableu, and/or Qualtrics 
• 7–9 years of progressive experience in people analytics + project management 
• Proven track record of leading client engagements and mentoring junior team members 
• Bachelor’s degree required 

This role is primarily performed in a remote or office setting and requires the ability to:

• Work at a computer for extended periods 
• Communicate clearly and effectively through digital platforms 
• Participate regularly in video meetings with camera on 
• Travel occasionally to client sites and work onsite, which may involve standing, walking, or facilitating in-person meetings 

What You Can Expect While we wish we could personally respond to every candidate, we will only reach out to candidates that meet or exceed the requirements and align with where livingHRhas hub offices (https://livinghr.com/locations).   Resources + staying connected We have also built a career transition portal to help everyone in their search for their next role. Check it out: https://livinghr.com/career-transition-portal    Follow us on social: https://www.linkedin.com/company/livinghr/ | https://www.instagram.com/livinghrinc | https://www.facebook.com/livinghrinc/    Check out our Careers page for additional opportunities: https://livinghr.com/careers