On behalf of Tipalti, SD Solutions is looking for a talented Technical escalation engineer to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

As a Technical Escalation Engineer, you will take ownership of technical escalations as part of the R&D teams in Tipalti, and serve as a focal point for all the Operation teams and R&D department.

As part of the role, you will be responsible for investigating escalated issues using logs, database exploration, and development.

Responsibilities:

Take ownership of technical escalations and serve as a focal point for all related teams.
Conduct extensive troubleshooting of backend databases and identify the root cause of data issues.
Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
Investigate and resolve technical issues within the system.
Analyze system logs to identify the root cause of technical issues.
Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
Resolve technical bugs that were identified as part of the issue investigation.
Produce high-quality code - readable, testable, and maintainable.
Develop tools and API to enrich the business capabilities.
Maintain internal documentation and performed knowledge-sharing with team members

Requirements:

2+ years of experience as an escalation engineer or software developer (C#, .Net, Java)
2+ years of proven experience with OOP.
The working process includes 50% investigation and 50% coding.
Excellent written and verbal communication skills in English.
Excellent troubleshooting, problem-solving, and analytical skills.
Proven experience with relational databases (SQL server, etc.)
Ability to understand complex flows and work in collaboration with multiple R&D teams.
Familiarity with API (SOAP, REST, GraphQL), reading XML, and JSON files – an advantage
Multi-tasking, self-learning, highly motivated, and a team player!

Advantages:

Experience with NoSQL databases (Redis, ElasticSearch, MongoDB) - A big advantage.
Experience with microservices architecture - a big advantage

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M in funding.

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