Aftersales Project Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Duties:

• Scope and oversee the development of lifecycles and development of major and minor company-wide Aftersales projects, enhancements, process and operations for all Holman Retail Platforms, related to service, parts, and collision.
• Collaborate with departments across the Holman organization for project implementation, including, but not limited to:  Procurement, Risk, Legal, Compliance, Accounting, Variable Operations, HR, BDC, Communications, Training, and Executives.
• Research each project assignment with all stakeholders to ensure all internal and external end- users needs are met.  Put together the business requirement documentation needed to provide an overview of the main deliverables of the project; schedule and conduct regular meetings with functional teams to move projects forward.
• Calculate ROI for projects to ensure correct paths are being explored.
• Work with Central Aftersales Leadership to identify new strategic areas of opportunity, including building out SWOT analysis reports.
• Identify potential roadblocks or concerns with project implementation and assist in formulating mitigation strategies.
• Solution design: Collaborate with team to design and plan solutions for business goals, including creation of processes, interviewing stakeholders, researching data, and advising leadership.
  • Approach: Take a data-driven, empirical approach to identifying solutions and vendors
  • Evaluation: Help identify needs from potential and/or existing users and help drive the formulation of hypotheses and solutions.
  • Communication: Communicating with all stakeholders on a regular basis regarding the state of the project, the needs, responsibilities, pertinent updates, etc.
• Customer Experience: Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements and ROI models.
• Works with other Holman teams to help to document requirements and user flows needed by business stakeholders as well as the development teams to fully understand and outline the project. Works directly with operations, the business and other stakeholders to create and adhere to project timelines. Attend all regular meetings during the design, development, and execution phases of projects to provide direction and input to the teams as the weekly tasks are reviewed.
• Project status communication: Works with teams during regularly scheduled sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines.
• Organizational Collaboration: Collaborate and communicate effectively with all  Business team members.
• Platform Support: Tackle complex technical problems and work to help users feel more confident implementing change. Responsively and effectively handle issues. Assist in educating retail employees and set the project deployments up for success.
• Platform Feedback: Creates and implements feedback tracking procedures.  Coordinates with all levels of Central Fixed Operations Team to ensure decisions are timely and relevant and input is gained at the necessary levels.
• Change Management: Help team prepare for change management Awareness, Desire, Knowledge, Ability and Re-enforcement campaigns
• Accountability:  drive results necessary for project success from coworkers across the company, as well as vendors.  Coordinate activities inside and outside the company to ensure deadlines are met and project goals are reached effectively. 
• Other Activities:
  • Document conversations on shared resource site
  • Report on any issues and provide support in determining the solution.
  • This may include small project lists when many items are documented during the meeting.
  • Complete any follow-ups when advised.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus:
  • PMP Certification
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiar with other Holman platforms and applications in current use (CDK, myKaarma experience is a plus)

Relevant Work Experience:

• 5+ years’ experience in a business coordination or leadership role; experience in the automotive or fleet industry is a plus.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
• Both large and small-scale project management experience.

#LI-GC1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.