Position Title:

AWS Connect - Sr Software Engineer II (IND)

Job Family:

IFT > Engineering/Dev

Shift:

Job Description:

JOB DESCRIPTION

Job Title

Senior Software Engineer II

Requirement Type

Full-Time Employee

Job Location

Bangalore

Requirement Level

Software Engineer

Hiring Manager

Team Lead

Primary Skill

AWS Connect, AWS Services + Python, Genesys Cloud/Engage

Business

Contact Center

Skill Category

Niche II

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELONCARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.

Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

We are looking for a Senior Amazon Connect Developer with over 6 years of experience in Contact Center technologies, including hands-on expertise in Amazon Connect. The ideal candidate should also have working knowledge of Genesys Engage, Genesys Cloud, and a strong command of AWS services to design and implement scalable, cloud-based contact center solutions.

JOB RESPONSIBILITY

Job title: AWS Developer

Job Description:

Design, develop, and deploy contact center solutions using Amazon Connect and AWS ecosystem.
Build and maintain IVR flows, Lambda integrations, Lex bots, and Contact Flows.
Integrate Amazon Connect with third-party systems such as CRMs, ticketing tools, and analytics platforms.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Optimize performance, reliability, and scalability of contact center applications.
Provide support for Genesys Engage and Genesys Cloud environments as needed.
Document technical designs, configurations, and best practices.

Preferred skills:

6+ years of experience in Contact Center technologies.
Proven expertise in Amazon Connect, including Contact Flows, Lambda, Lex, and S3.
Strong understanding of AWS services such as Lambda, DynamoDB, S3, CloudWatch, API Gateway, and IAM.
Working knowledge of Genesys Engage and Genesys Cloud CX.
Experience with REST APIs, JSON, and serverless architectures.
Proficiency in scripting or programming languages like Python, Node.js, or JavaScript.
Excellent problem-solving and communication skills.

QUALIFICATION

Good to have: AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).
Experience with CI/CD pipelines and DevOps tools.
Familiarity with Agile/Scrum methodologies.
Exposure to analytics and reporting tools for contact center metrics.

SKILLS AND COMPETENCIES

Good Analytical and problem-solving skills
Good knowledge of Genesys Cloud framework, Genesys Cloud Architect, Genesys Cloud agent profile configuration.
Good Knowledge in Genesys cloud reporting and Dynamic views.
Good knowledge in AWS Cloud and Lex Bot development.
Willing to work in any shifts.
Excellent communication skills and experience in working with US clients directly

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

Extensive focus on learning and development
An inspiring culture built on innovation, creativity, and freedom.
Holistic well-being
Comprehensive range of rewards and recognitions
Competitive health and medical insurance coverage
Best-in-class amenities and workspaces
Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Job Type:

Full time