Digital Banking Specialist I - Myrtle Beach

JOB SUMMARY

Provides a full range of professional, technical, and general support to South Atlantic Bank customers and Bank personnel related to Internet & Mobile Banking, Cash Management and Remote Deposit Capture services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides a full range of professional, technical, and general support to South Atlantic Bank customers and Bank personnel related to Internet & Mobile Banking, Cash Management and Remote Deposit Capture services.
• Complete review, authentication and setup of Internet Banking online applications including communication with customer regarding user credentials.
• Perform operations functions related to cash management services (either daily function or implementation): including but not limited to ACH Origination and ACH Return Item processing, Remote Deposit Capture Processing; Account Reconciliation and Positive Pay implementation; EDI translation.
• Reviews contracts and maintains customer files; tracks sales records, monitors product usage and system operation; resolves problems within given authority.
• Monitor and assist with set up of all Cash Management and Remote Deposit Capture users
• Review daily security suspects in RSA for Blocked users or failed authentication including proper documentation of cases within the RSA application.
• Review daily Bill Pay suspects, rejects, and returns and complete daily balancing. Support customers and employees with payment research.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.
• Review Release documentation for Internet Banking Cash Management, Remote Deposit Capture, goMobile and Mobile Deposit and assists with communication of changes to customers and employees.
• Updates Cash Management and Remote Deposit Capture User Guides as needed to mirror current version of the product.
• Maintain well documented, complete, and well-organized paper and electronic files for all Cash Management and Remote Deposit Capture customers.
• Assist with goMobile APP and reprovision/update of App as required with JHA, Apple and Google.
• Perform review and setup of new goMobile Deposit Users. Review daily security violations, velocity exceptions and rejected deposits.
• Assures compliance with all applicable State and Federal banking regulations, bank policies and procedures including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Security Policies.
• Performs additional duties as requested by management and assists with special projects

QUALIFICATIONS

• High school diploma or equivalent
• At least one year of banking experience required
• Experience in retail banking, deposit operations or branch administration strongly preferred
• Well-developed communication skills and the ability to speak effectively with customers in person and on the phone
• Exemplary customer services skills, both verbal and written
• Strong attention to detail and organization skills
• Professionalism in dress and communication
• Proficiency with PC including Microsoft Office products and office equipment
• Familiarity and comfort with banking systems

AAP/EEO STATEMENT

This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions, and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.