Client Success Manager(remote)

JOB SUMMARY:

 

Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy, strategy, and problem-solving intersects? Join Client Success team and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager, you’ll be a key player in supporting our healthcare payor clients. You’ll help new clients onboard, drive product adoption, and ensure they achieve their goals using our platform. You’ll work cross-functionally, advocate for client needs, and contribute to a culture of continuous improvement.

 

Your Impact:

• Build and nurture relationships with stakeholders at payor and provider organizations.
• Support onboarding and training to ensure clients are set up for success.
• Monitor client performance and usage data to identify opportunities.
•  Troubleshoot issues and coordinate resolutions across internal teams.
• Relay client feedback to influence product development.
• Prepare reports on client satisfaction, performance, and engagement.
• Ensure compliance with HIPAA and handle PHI with care.
• Collaborate on best practices and process improvements.

JOB SCOPE:
The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters. Qualifications JOB REQUIREMENTS (Education, Experience, and Training):  

We’re seeking a confident, experienced professional who combines healthcare expertise with client success mastery.

• 5+ years of experience in client success, account management, or related roles within healthcare payors associated with the Regional Health Systems or health tech environments.
• Deep understanding of the TPA, healthcare payor landscape, including regulatory, operational, and strategic challenges.
• Exceptional communication skills—able to translate complex concepts into clear, actionable insights.
• Analytical mindset with the ability to interpret data and drive client value.
• Comfortable during formal client presentations.
• Technical fluency with healthcare platforms and a quick learner of new systems.
• Strong interpersonal skills and a natural ability to build trust and rapport.
• Strategic thinker with a passion for solving problems and delivering results.
• Bachelor’s in Business, Healthcare Administration, Communications, Clinical field, or related discipline is preferred.

COMPENSATION

The salary range for this position is $100K to $125K.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.

 

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

 

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
  • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations.  Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.  If you would like more information on your EEO rights under the law, please click here.

 

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

 

#LI – VG1