Description

Awager stands at the gateway of the next era of the gaming industry, bridging the authentic excitement of land-based casinos with the comfort of online access. Awager’s award-winning products, recognized at the ETG award, enable players to access their favorite physical slot machines and ETGs from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. Our team is committed to continually providing cutting-edge technology to bridge the gap between the physical and digital realms, making high-quality, real-live gaming accessible to everyone, everywhere.

We are looking for an talented Tier 2 Support Engineer based in Vilnius to join our team!

Provide prompt and effective technical assistance to customers via phone, email, chat (Not to end players but to operators)
Troubleshoot and resolve customer issues by analyzing symptoms, diagnosing problems, and offering solutions.
Escalate complex or unresolved issues to appropriate internal teams while ensuring timely follow-up and issue resolution.
Educate customers on product functionalities, usage, and best practices to enhance their experience and satisfaction.
Provide excellent customer service, ensuring prompt and satisfactory resolution of technical issues.
Lead setup activities, Systems configurations and tests

Requirements

Qualifications:

Proven experience in quality assurance and technical support roles, preferably in a software or technology company.
Knowledge of computers’ networks and configurations
Knowledge of Linus OS, scripts, and automation - advantage
Experience with ticketing systems and monitoring interfaces.
Willingness to shifts position, including weekends and holidays