Vendor Operations Representative II

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I.  Job Summary

Reporting to the Vendor Operations Manager or Supervisor, this position will be responsible for the performance of Service Fulfillment functions as well as the standard day-to-day maintenance of Waste Management & third-party vendor operations.

II.  Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.  

• Execute “One Off” Temporary and Permanent delivery requests including cost, availability, price, and approval steps as needed
• Execute “One Off” Service Change requests including cost, availability, price, and approval steps as needed
• Serve as subject matter expert to accurately perform set-up activities in SFDC, Acorn & MAS
• Involved in addressing day-to-day issues related to vendor paperwork (i.e., Workorders, Schedule As, etc.) and works with internal and external partners to resolve basic transactional processing related issues ensuring department SLAs are met. 
• Responsible for monitoring and managing incoming volume related to escalated service issues. 
• Ensure documentation is handled properly and follow-up with vendors and locations to confirm schedule and actual completion of requests, when necessary
• Perform tasks related to the Vendor contracts and works with internal and external partners to resolve complex issues ensuring department SLAs are met. 
• Support internal team and external vendors with on-boarding process of all new vendors.
• Responsible for obtaining quotes, negotiating and/or procuring all service costs for all materials assigned and securing proper evidence for bulk procurement projects with both Waste Management Market areas and all Third-Party vendors for open and/or closed market entities.
• Communicate clearly, both verbally and in writing, when interacting with WM customers and vendor partners to resolve simple issues effecting service and operations.
• Project based work with detailed instructions and timelines as assigned
• Assist with maintenance of the third-party cost grid and informational databases used by SBS by information gathering and data entry when necessary. 

Iii.  Supervisory Responsibilities

There is no supervisory responsibility.

Iv.   Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A.  Education and Experience

Education: High School Diploma or GED (accredited).

Experience: One year of relevant work experience (in addition to education requirement). One year as a Vendor Operations Representative I or equivalent preferred.

1. B.  Certificates, Licenses, Registrations or Other Requirements
2. C. Other Knowledge, Skills or Abilities Required
3. V.   Work Environment and Essential Functions

None Required.

• Ability to exceed in a fluid team, face-paced environment
• Excellent critical thinking skills
• Exceptional interpersonal communication skills, including oral and written
• Basic Excel, Word skills, SharePoint navigation
• Microsoft Office (Word, Excel, PowerPoint) advanced skills preferred

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting in Windsor, CT.

The expected base pay range for this hybrid position is $25.75. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply".

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real Id

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.