Public Policy and Regulatory Manager(Internal/External)

The position, reporting to the EHOD-Regulatory & Public Policy, is responsible for managing regulatory affairs to support the company's rollout and commercial strategy. The role focuses on proactively mitigating risks affecting commercial and operational activities, contributing to the Digital Ethiopia objectives. It involves close collaboration with various functions .

                            About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and getting it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future 

Role purpose: 

 

Reporting to EHOD-Regulatory & Public Policy, the position holder’s role shall be responsible for management of regulatory matters to enable the company to achieve its rollout and commercial strategy and pro-actively mitigate risks for the commercial and operations of the company, contributing to Digital Ethiopia objectives of the country. This role will work closely with functions, including Consumer Business Unit, technology, Sales and Distribution, Enterprise Business Unit, Finance, and Legal.

Key accountabilities and decision ownership: 

 

• To manage (working with other functions) regulatory matters required for sound implementation of our commercial strategy, network rollout and operations of the company, including:

  • Fast track regulatory and permit approvals.

  • Required regulatory framework in place to enable commercial success, successful network rollout and operations.

  • Secure required outcomes in allocation of resources (E.g.,Spectrum, numbers)

• Establish, manage and maintain positive relationships between Company, the Regulator, Government, other telecommunication industry players on regulatory and policy issues, contributing to Digital Ethiopia objectives and ensuring that the company’s strategy objectives are achieved, and risks mitigated.

• Develop and implement internal company processes (working with relevant functions) that will ensure full compliance with Unified Telecommunications Services license and applicable regulatory obligations.

• Manage all day-to-day interference complaints from external and internal parties related to companywide regulatory matters (working with relevant functions).

• Keep up to date and ensure new regulatory and public policy global developments that affect Safaricom are incorporated into our strategy, programmes, and activities.

• Participate and represent Safaricom in industry regulatory and policy forums and any other relevant forums as assigned

• Proactively research and define regulatory advocacy priorities in keeping with global industry trends

• Keep abreast with and guide on changes in legislation and policy impacting business operations 

• Support in incorporation and implementation of the requisite changes to internal policies and standard operating procedures

Core competencies, knowledge and experience:

Business Competencies:

Working with Others

• Consciously takes steps to make the most of every conversation/interaction

• Identifies people’s needs, interests and motives to be able to influence the decisions they

• Communicates simply to excite and engage people

• Pro-actively adapts own style and approach to build rapport, and work with others more effectively

• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity

• Focuses on achieving maximum performance and driving continuous improvement

• Thinks about processes and problems cross-functionally and end-to-end

• Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems

• Takes risks and pushes what is possible

• Experiments with unorthodox approaches

Business Know how

• Uses data and research to make decisions that are competitively and financially robust

• Balances current and future needs

• Thinks and acts like an owner of the business

• Acts in line with legal, regulatory, professional and ethical standards

Working with Change

• Responds flexibly to changing situations

• Manages the business and people aspects of change to drive performance

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit

• Schedules activity and identifies resource needs, dependencies and synergies

• Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

Intergrated Communications

• Creates powerful integrated communications delivered through an effective mix of channels that promotes Safaricom's initiatives products and services, and safeguards our reputation

• Uses processes, systems and practice to maximize stakeholder value, loyalty and advocacy

Negotiation

• Responds positively and professionally to objections, and addresses the Stakeholder’s needs to successfully close  a matter

• Uses a range of techniques and approaches to make agreements that add value for Safaricom and our stakeholders

• Understands stakeholders' commercial drivers and leverages them in negotiations

• Applies commercial acumen to maintain a healthy profit margin & stakeholder value

Risk Management

• Identifies and mitigates operational, financial and business risks in critical processes and projects

• Balances risk and benefits within appropriate control frameworks

• Ensures plans and controls are in place to protect value and meet legal & regulatory requirements

Must have technical / professional qualifications: 

• Bachelor’s degree in law, public policy or other relevant studies 

• More than 5 years’ relevant working experience at a senior level in a regulatory/policy function.                                                                                        How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume