NOC Engineer (Cisco Specialist) - ZR_24926_JOB

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Job Title:

NOC Engineer (Cisco Specialist)

Schedule:

Monday to Friday, 8:00 AM to 5:00 PM Pacific Time (1-hour unpaid break)

Job Overview:
We are seeking a highly skilled NOC Engineer with a strong Cisco Collaboration background to join our remote operations team. The ideal candidate will have CCNP-level expertise in Cisco networking and collaboration systems, with the ability to own and resolve escalations from day one. This role requires hands-on experience across Cisco devices and collaboration platforms, excellent troubleshooting skills, and a proactive approach to maintaining uptime and performance in dynamic client environments.

Key Responsibilities:

Serve as the primary escalation point for advanced issues, executing solutions without reliance on L1/L2 support
Monitor, troubleshoot, and resolve network and collaboration issues across multiple client environments
Configure, manage, and support Cisco network devices including routers, switches, and firewalls
Administer and troubleshoot Cisco Collaboration platforms such as CUCM (Call Manager), Unity, Jabber, Webex, etc.
Perform routine network and collaboration system maintenance, health checks, and upgrades
Collaborate with cross-functional teams to escalate and resolve critical incidents when necessary
Maintain detailed documentation of systems, incidents, and resolutions
Assist with onboarding and supporting new clients or network environments
Drive proactive improvements to ensure uptime and service quality
5+ years of experience as a NOC Engineer, Network Engineer, or similar role
CCNP certification (or equivalent experience) required
Strong hands-on experience with Cisco Collaboration platforms (CUCM, Unity, Jabber, Webex, etc.)
Proven expertise with Cisco networking devices (routing, switching, firewalls)

Requirements:

Proficiency in monitoring tools, ticketing systems, and remote access tools
Strong understanding of network protocols, troubleshooting methodologies, and escalation management
Excellent written and verbal communication skills
Ability to work independently and resolve high-level escalations with minimal supervision
Reliable high-speed internet and a quiet home office environment

Preferred Skills:

Experience with VoIP troubleshooting and QoS configuration
Familiarity with other collaboration tools or third-party integrations
Exposure to multi-tenant environments or managed service provider (MSP) setups

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR_24926_JOB