Skill (Primary)

Information Security-Identity and Access Management-Identity Management Implementation

Location

Pune

Job Description (Posting).

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-MSIDENTITYMgr,AD,OracleIdentityMgr

Job Summary
The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position requires a strong understanding of Microsoft Identity Manager and Active Directory, ensuring compliance with service level agreements (SLAs) while maintaining high-quality standards. By leveraging technical expertise, this role aims to enhance customer satisfaction through effective communication and proactive problem-solving. (1.) Key Responsibilities
1. Resolve Escalated Incidents By Analyzing And Addressing Issues Related To Microsoft Identity Manager And Active Directory, Ensuring Compliance With Slas And Quality Standards.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Thorough Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Engage With Customers Through Meetings To Gather Feedback And Understand Challenges, Ensuring Their Concerns Are Addressed Effectively To Enhance Satisfaction.
5. Conduct Root Cause Analysis And Trend Analysis For Incidents, Producing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement In Performance.

Skill Requirements
1. Proficiency In Microsoft Identity Manager And Active Directory
2. Strong Analytical Skills For Incident Analysis And Reporting
3. Familiarity With Operational Processes, Including Sla Management And Capacity Planning
4. Excellent Communication And Presentation Skills To Liaise With Stakeholders

Certification
1. Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associate
2. Optional But Valuable: Itil Foundation Certification

Skill Level 3 (Secondary Skill 1)

DWP-UMC-DIRECTORY SERVICES

Skill Level 3 (Secondary Skill 2)