Manager II-Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Card Issuance (GCI) manages service partners that provide card manufacturing, issuance and project support for all proprietary American Express cards globally.  This role concentrates on driving strategic and transformational projects within the Supply Chain Management team, focusing on identifying, assessing, and implementing solutions to optimize global processes and supporting how we manufacture, personalize, and deliver cards to our Card Members globally.

Some key responsibilities for this role include:

• Defining and developing holistic strategies and roadmaps to drive goals.
• Identifying and driving transformational initiatives and opportunities, assessing and evaluating new capabilities and enhancements.
• Management and implementation of projects and process improvements for optimized business outcomes.
• Deliver reduction in operating expenses through projects to achieve aggressive financial targets.
• Coordinating and driving alignment across cross-functional internal and external partners.
• Partnership with various issuance and operations teams to support implementations.
• Partnership with Network and Compliance teams to manage changes and maintain compliance within industry standards and requirements.
• Partnership with Technologies and Capabilities teams to ensure seamless integration and enhancements to card issuance platforms, infrastructure, and operational processes.
• Partnership with Supply Management for onboarding and uplifting contractual agreements.
• Partnership with 3rd party vendors to drive cost-effective and scalable solutions and improvements.
• Leverage analysts/engineers to support projects and lead efforts.

Minimum Qualifications

• Strong strategy, transformational, or project management experience.
• Results-driven, with the ability to identify opportunities, develop proposals, and effectively manage projects and initiatives, to drive change from conception through to implementation.
• Ability to strategically think and link processes, systems, and infrastructure for complex operational functions.
• Ability to translate data analytics into impactful insights and actionable outcomes.
• Superior problem solving skillset with strong learning agility, curiosity, and willingness to embrace new challenges and challenge status quo.
• Ability to develop and maintain relationships with internal stakeholders and external partners.
• Strong communication and presentation skills.
• Adept at developing recommendations/proposals and securing buy-in from senior leadership.
• Strong interpersonal skills with the ability to work independently or in teams.
• Strong sense of personal accountability and demonstrated self-starter.
• Experience with principles and methodologies preferred from: supply chain management; complex problem solving; continuous improvement; cost benefit analysis; project management; strategic planning; analysis.

Preferred Qualifications:

• Global Card Issuance experience preferred 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.