Customer Support Officer SRB

Responsibilities:

• Performs system monitoring trough specified applications and tools
• Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Uses established procedures, but can deviate when needed, and requires only general supervision
• Handles customer service inquiries and problems via the telephone or email
• May receive and respond to customer service inquires via mail, fax, or email
• Working in 24/7 shifts

 

 

Job Requirements:

• High school diploma or equivalent experience 
• Knowledge of banking & association rules and regulations 
• Fluent in Macedonian
• Very good knowledge of Microsoft tools
• Ability to read, write, type, complete basic arithmetic, and multitask 
• Customer service and research skills required
• Verbal Communication and Phone Skills