Job Description

Be Part of the Team Behind the Drive

At SIXT, we don’t just move vehicles – we move people, experiences, and careers forward. Our UK Damage Department plays a crucial role in maintaining the integrity and safety of our fleet. As a Security Agent, you’ll be at the frontline of monitoring risk customers, handling sensitive data protection requests, and managing cases involving overdue or stolen vehicles. Your work helps protect our assets and ensures compliance with legal and internal standards.

YOUR ROLE AT SIXT

As a Security Agent, you’ll take ownership of high-risk vehicle cases and legal data processes, working with various internal departments and external authorities. Your attention to detail and sound decision-making will directly support our security operations and legal compliance.

Your Responsibilities

Proactive Manage and monitor all reported overdue and stolen vehicles across the UK, ensuring timely and accurate case handling.
Meticulous Upload newly in-fleeted vehicles to the SIXT insurance policy using the MID (Motor Insurance Database) portal, ensuring all are fully insured.
Organised Maintain and regularly update the risk customer database for accurate tracking and risk analysis.
Responsive Process and respond to data protection requests from police and governing bodies in a timely and compliant manner.
Customer-Focused Handle retail customer disputes and complaints in line with internal KPIs and customer service standards.
Insightful Provide feedback to the Operations Trainer on claim quality and highlight any processes that need reviewing or improvement.

Your Skills Matter

Analytical Thinking You bring a minimum of 24 months’ experience in a similar role, demonstrating the ability to review high-risk cases and spot critical patterns.
Process Management With hands-on experience managing overdue vehicles or customer risk, you are confident working to strict SLAs and KPIs.
Communication You have proven experience liaising professionally with both internal teams and external authorities, including police and regulatory bodies.
Compliance Awareness Your previous role involved handling data protection or insurance-related responsibilities, ensuring accuracy and legal compliance.
Decision-Making You are experienced in assessing complex cases and making sound, independent decisions aligned with business objectives.
Adaptability Having worked in a fast-paced security, claims, or damage environment, you can quickly adjust to new processes, policies, and priorities.

Additional Information

WHAT WE OFFER

Competitive Salary & Financial Security Receive a competitive salary and enrol in SIXT’s pension scheme for long-term security
Generous Time Off Enjoy 22 days of annual leave plus bank holidays
Training & Development Benefit from paid training sessions and various development opportunities
Exclusive Employee Benefits Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme
Health, Wellbeing & Life Assurance Utilize the Medicash health cashback plan and the Yulife wellbeing app, along with in-service life assurance.
Family-Friendly Support & Assistance Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!