Product Manager - Vice President

As a Product Delivery Manager in Small Business Card, Branded Chase Card Services, you will work to enhance and optimize the way products are delivered to customers efficiently and consistently. As a key member of the Portfolio Management team, you create solutions and efficiencies that enable successful implementations and communications in an expedient and organized way.

Job responsibilities

• Leads a team of high-performing program and release managers to drive consistent management of critical programs with quality that results in early risk and issue identification/mitigation and enables communication and transparency with stakeholders.

• Coordinate with Product Owner/Area Product Owners on product roadmap planning, optimize prioritization and bring transparency to health of initiatives – owns coordination of the overall Small Business Card Roadmap.

• Leads end-to-end product delivery lifecycle and processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management and release activities across service, operations, product, technology, design and data partners and collaborates to ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Governs product standards, hygiene and controls

Required qualifications, capabilities, and skills

• Exceptional executive communication skills – ability to connect and synthesize impacts across multiple complex programs and deliver clear messages with leadership on status, timing and risks to delivery

• 5 or more years of experience or equivalent expertise in program/project management, product delivery or a relevant domain area

• Strong and proven executive stakeholder management skills

• Demonstrated executive reporting and presentation skills

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery of customer experiences and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• MBA

• Proficient knowledge of the product development life cycle, design, and data analytics

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans