Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification on Technology Support concepts and 3+ years applied experience
• Proficient in platform skills across Linux, UNIX, and Windows, with extensive knowledge in application and middleware support.
• Experience in automation and configuration tools such as Ansible, Puppet, and Chef.
• Hands on  programming languages including Python and Java.
• Managing critical application outages in large-scale operations, conducting root cause analysis, and implementing remediation strategies.
• Experienced in instrumentation, monitoring, alerting, and responding to performance and availability issues using tools like Dynatrace, AppDynamics, and Splunk.
• Proficient with Jenkins, GIT, CI/CD pipelines, and Agile and Scrum methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Understanding of concepts and principles behind DevOps and SRE.
• Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred