At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. 

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.  

As the Executive Customer and Partner Engagement Lead in  SME&C, you will be expected to inform, enable and increase the effectiveness of the highest priority customer and partner engagements for the President of SME&C.

This opportunity will allow you to drive strategic customer engagement by designing and executing a comprehensive engagement model, resolving customer issues efficiently, and maximizing impact through executive engagement. It also positions you to influence business outcomes by orchestrating cross-team collaboration, delivering actionable insights, and ensuring high-quality customer experiences across all touchpoints.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Business Program Planning and Design

Develop a process to adequately leverage and work through available technical resources to further customer engineering/technical issues by orchestrating and facilitating closure via Subject Matter persons.

Drives clarity in highly crucial execution engagement activities and strives for simplification.

Drives consensus to prioritize key business goals, objectives, and strategies, and develop short- and long-term executive customer and partner engagement strategy.

Business Program Excellence and Execution

Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the president of SME&C is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.

Maximize customer, partner engagements undertaken by the President of SME&C during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications

Run the rhythm to support executive sponsored accounts, which includes building a consistent process, solid engagement plans with clear objectives, and efficient tracking of actions that accrues to business results to ensure participants and stakeholders are communicating and responding according to the necessary cadence.

Coordinate and manage to closure all customer issues directed towards the President of SME&C, including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.

Business Program Evaluation and Improvement

Create a customer engagement strategy and execution model for the President of SME&C - aligned to the team's strategy, goals and objectives, including establishing the criteria and triage process for directing ownership of customer engagement activities

Use knowledge to drive the defining and tracking of success criteria’s of executive engagement activities. Identifies and scopes opportunities to develop new approach to improve current ones.

Utilizes direction and strategy from leadership to advocate and create/ execute plans that shift to new strategic initiatives and objectives, and influences others/stakeholders to change behavior accordingly.

Other:

Embody our Culture and Values

Qualifications

Required/minimum qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Understanding of Microsoft’s commercial business solutions, including customers and partner ecosystem

Additional or preferred qualifications

Ability to act as a trusted resource and advisor to a wide network of co-works or customers/partners with diverse personalities, and to partner and collaborate with other teams on related deliverables, and effectively leverage others in relevant work streams.

Demonstrate an understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes

Business maturity and experience working with executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the President of SME&C as needed

The ability to manage project stakeholders and stakeholder engagements. This includes identifying stakeholders, prioritizing their concerns, managing expectations, and planning and monitoring stakeholder engagements

Demonstrates the ability to produce written communication that is clear, precise, and easy to understand, while adhering to standard conventions of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence.

Cross-group collaboration skills and ability to drive coordination across all levels and stakeholders

Proven expertise in program management with a demonstrated ability to lead and deliver multiple concurrent projects, while driving effective work-back planning to ensure timely execution

Thrive in a fast-paced and continually evolving environment with the ability to adapt plans and approaches real-time

Willingness  to step in to cover for the Chief of Staff or other Front office colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio but that could be stretch assignments and growth opportunities

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 25, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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