Patient Access Scheduling Representative

Adventist Health Columbia Gorge is seeking a full-time Patient Access Scheduling Representative to join our team. This role is responsible for scheduling patients for facility services based on physician orders, including ancillary, surgical, and medical testing, procedures, and admissions. The Scheduling Representative applies developing knowledge and skills to perform routine assignments within established guidelines and parameters, ensuring accuracy and excellent service to patients and providers. If you are detail-oriented, organized, and committed to supporting quality care in our community, we encourage you to apply.

Job Summary:

Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing/procedures/admissions in Scheduling Books. Applies developing/basic working knowledge and experience to the job. Works on routine assignments within defined parameters, established guidelines and precedents.

Job Requirements:

Education And Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred

Essential Functions:

• Takes telephone requests for authorizations. Prepares referral requests. Obtains authorizations and collects patient data.
• Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request. Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
• Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR). Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
• Selects correct patient and correct service/exam. Ensures orders and required authorizations are in place. Collects clinical data under facility direction to ensure test is appropriate.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.