Team Lead for Back-Office Account (Project-Based)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

• Supervise a team of Back-Office Associates handling document review and downloading tasks
• Monitor daily productivity, accuracy, and timeliness of deliverables
• Provide guidance, training, and support to ensure team members follow proper processes
• Perform quality checks to maintain compliance and data accuracy
• Assign workloads, track progress, and ensure deadlines are met
• Communicate with management regarding performance, challenges, and process improvements
• Motivate the team to stay focused and consistent when handling high-volume, repetitive tasks
• Handle escalation issues and ensure smooth workflow operations

Requirements

• At least 6 months of Team Lead/Supervisory experience in a back-office, administrative, or operations role
• Strong attention to detail and accuracy
• Basic proficiency with MS Office and Outlook
• Excellent organizational, leadership, and communication skills
• Ability to manage repetitive tasks while ensuring quality and productivity
• Strong problem-solving and decision-making abilities
• Flexible and able to adapt to shifting priorities and deadlines

Benefits

What Can We Offer You?

• Competitive salary and benefits
• Health Insurance with free dependents
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our Commitment to You

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives