Data Entry Specialist - Financial Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities

Loan Processing & Data Entry

• Process loan applications using the customer-specific tool
• Ensure all loan-related data is entered accurately and promptly in client systems, with strong attention to detail due to the financial nature of the work

Documentation & System Updates

• Maintain thorough and up-to-date records of each loan transaction in the client’s tools and systems
• Ensure all communications and actions are documented immediately and correctly

Email & Coordination

• Respond to all emails from clients and stakeholders in a timely and professional manner
• Collaborate closely with team members, clients, and external partners to ensure smooth loan processing

Requirements

• At least 1 year of BPO work experience
• Financial background is a plus
• Excellent verbal & written English skills
• Has email support experience
• Amenable working onsite in Makati
• Willing to work night shift

Benefits

What Can We Offer You?

• Competitive salary and benefits
• Health Insurance with free dependents
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our Commitment to You

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives