Senior Manager - WhatsApp (Project Manager 2)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role is responsible for Project Management for WhatsApp.

Role Accountability 

1. This role will manage projects on WhatsApp for Customer platform which will be use for providing servicing to SBI Card customers.
2. Collaborate with people from different application teams and technical abilities to deliver the optimized technical solution for the business problem in hand
3. Manage project timelines and cost ensuring highest quality and adherence to technology best practices and IT security requirements.
4. Manage development partners to deliver projects with best possible quality and well with in time & budget. Person is expected to review design and code delivered by the partner
5. Working with business/user group representatives to understand business processes and requirements. Translating the same into WhatsApp Project designs
6. Keep him/her self-updated with latest technology trends in the industry and try and implement best suited technology changes within the opportunities provided by our business landscape
   1. On time project completion

Measures of Success 

1. Number of parallel projects
2. Quality of delivery (All P1 / P2 closure at the time of production delivery)

Technical Skills / Experience / Certifications

1. Technical Knowledge of Micro Service, Rabbit MQ ,Redis Cache
2. Certifications (Good to have) 
3. PMP / CSM

Competencies critical to the role

1. Should have strong written and verbal communication skills
2. Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve
3. Project management - You should have an experience of defining IT processes, cross-platforms IT solutions and delivery of projects in WhatsApp technologies through a vendor/partner delivery team
4. Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
5. Stakeholders management - You need to effectively manage business and IT stakeholders through regular reviews and effective communication. You need to play as a strong team-member who can collaborate and lead large to midsized deliveries
6. Technical knowledge - Java, Microservices (Spring Boot Framework), API’s
7. Service delivery - Well versed with service delivery and IT operations to manage application uptime, incident, compliance, change etc.

Qualification 

B.E, Btech, MBA (Systems), MCA

Preferred Industry

Credit Cards / BFSI