Clinical Referral Representative I

Classification Title:

Clinical Referral Representative I

Classification Minimum Requirements:

High school diploma or equivalent and two years of experience providing customer service in a health care setting.

Job Description:

The Clinical Referral Representative I position serves as a key administrative and operational support liaison within the laboratory, ensuring efficient communication among laboratory technologists, outside healthcare providers, and other UF departments. The position is responsible for maintaining regulatory documentation and supporting laboratory functions through research and clinical data entry, and financial account management.  A primary focus includes assisting with the receipt of samples and documentation, maintaining multiple databases, processing billing and account creation tasks, and ensuring the accuracy of laboratory reports. This role also supports regulatory compliance efforts, inventory coordination, report distribution to clients. Additionally, the individual will handle client communication, provide support on testing procedures and billing inquiries, and perform various clerical tasks including document preparation and phone management. 

Research/Data Entry
-Uses PC and Macintosh applications to conduct internet research for testing requirements, possesses
typing skills at least 35WPM, and ten key. Data entry (Excel),account creation (Quick Books), maintenance of patient accounts, review laboratory charges and results, and various billing requirements including credit card and Medicare billing, change of guarantor, and other billing issues. Maintains numerous databases.

Lab Report Preparation/Maintenance
-Coordinates preparation of the laboratory reports and checks for accuracy and compatibility of data
provided by multiple technicians. Fax and mail reports to clients, obtain authorization for add-on tests from clients. Assists in the coordination of inventory/ordering of lab supplies. Assists in all regulatory compliance including QA/QI.

Communication/Coordination
-Coordinates interactions between Client Support Specialists, technicians and other UF departments.
Answers client inquiries regarding testing process, cost, billing and shipments. Advises clients on how to obtain necessary information, documentation and forms from website. Performs clerical duties including the handling of multi-line phones, filing, archiving, sorting, photocopying, type correspondence, memos, reports, or other documents.

Other Assigned Duties
-Performs special projects, as determined by laboratory director.

Expected Salary:

$38,000 - $46,000

Employment Benefits include:   Health Insurance: UF participates in state- and university-sponsored benefits programs for individuals, families and domestic partners, and offers voluntary insurance that includes vision, dental, long-term disability and more.   Retirement Options: Attractive options include Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.   Leave: UF Faculty and Staff enjoy a generous paid leave plan as well as access to a sick-leave pool, maternity/paternity leave, and leave payouts.   To learn more visit: hr.ufl.edu/benefits Required Qualifications:

High school diploma or equivalent and two years of experience providing customer service in a health care setting.

Preferred:

• College degree
• Healthcare background, including experience in interaction with physicians and patients, billing, and knowledge of medical terminology.

Special Instructions to Applicants:

To be considered, you must upload your cover letter, resume, and list of three professional references.

As a part of our review for research and research support positions, we look for a full CV which includes all professional appointments/engagements, all post-secondary education, and all publications from post-secondary education and all respective dates. Please be sure to not use acronyms in your CV. This CV should include names of entities associated with any projects.

This is a time-limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required: Yes