Administrative Coordinator I/II/III

Job Summary

$42,758 - $75,955 / year DOQ + Full-Time County Benefits 

Performs responsible work supporting the General Services department in all areas of the department’s varied services.

There are three levels of Administrative Coordinator distinguished by the level of work performed and the qualifications of the employee.

Administrative Coordinator I I: $42,758 - $66,196 / year DOQ
Administrative Coordinator II: $45,695 - $70,898 / year DOQ
Administrative Coordinator III: $48,856 - $75,955 / year DOQ

Responsibilities

• Provides first point of customer service by answering customer questions, resolving customer concerns, and routing calls and questions to appropriate staff.
• Provides administrative support directly to staff; researches and drafts administrative procedures.
• Performs data entry into various computer-based applications such as the General Services Enterprise Asset Management (EAM) System and MUNIS; creates, processes, and manages work orders for customers and General Service staff; collects and analyzes information; prepares reports as requested by Management staff.
• Assists with scanning, formatting, editing and certifying record drawings; enters information for recycling opt-in/out; responds to resident inquiries and provides information as needed; mails collection calendars; inputs work orders to deliver or remove carts; assists in the reconciling of all General Service staff credit card purchases; assists with collection of engineering data from record drawings.
• Conducts and manages daily operations of internal and external mail delivery.
• (Administrative Coordinator II) - compiles data for administrative and public reports bulletins, questionnaires, and other documents; analyzes data and makes recommendations based on findings of research; designs and prepares statistical reports and verifies data; types correspondence, reports, bulletins, manuals, narratives and other documents requiring familiarity with technical terminology; assures conformity of office correspondence to established requirements and makes necessary changes in procedures as applicable.
• (Administrative Coordinator III) - examines and compares data for verification or discrepancies; reconciles errors and ensures accuracy and consistency of data processed; researches site plans, deeds, agreements, covenants, and plats for the department.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; some experience in administrative support, including customer service.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of data entry, enterprise level asset management software, and standard office software including word processing and spreadsheets; grammar, punctuation, spelling and accurate mathematical calculations; and standard office practices and procedures and clerical techniques. • Skill in the use of Internet and computer software including Microsoft Office Suite and enterprise level asset management software.
• Ability to communicate effectively both orally and in writing; follow both verbal and written instructions; establish and maintain effective and courteous working relationships with staff and the public; make accurate mathematical calculations; independently apply and carry out policies and procedures; organize and maintain moderately complex records and ensure their confidentiality; and, work under pressure in order to meet deadlines.

For more information about our Stormwater and Resource Protection Division, please visit here.

Click here ​for full job description. Accepting applications until the position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.