Description

Job Title: Business Intelligence Analyst

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

The Business Intelligence (BI) Analyst will play a pivotal part in supporting Premier America’s efforts to modernize its data infrastructure and empower teams with real-time insights. This role will establish a unified single source of truth through enterprise dashboards, unified reporting, and advanced analytics. By enabling automation, elevating data quality, and providing access to meaningful metrics, this role transitions the organization to proactive, predictive insights—driving improved member engagement and increased operational efficiency.

What You Will Do:

Design, develop, and maintain dashboards and visualizations that support enterprise and departmental KPIs, providing a clear view of performance, member behavior, and operational effectiveness.
Collaborate with cross-functional teams to define and document business requirements, data sources, and metric definitions, ensuring alignment with governance standards.
Translate business needs into technical BI requirements and ensure alignment with data governance and accuracy standards.
Use SQL and BI tools – Tableau and Power BI - to analyze structured and semi-structured data from systems like Symitar, Salesforce, Medallia, Velera, and others.
Validate data quality and integrate clean, reliable data into the Enterprise Data Warehouse and reporting ecosystem.
Design and develop predictive models and early warning indicators in collaboration with stakeholders.
Enables access and understanding of data usage by training stakeholders, enabling data literacy, and embedding dashboards into daily decision-making processes.
Analyze trends and provide insight that supports growth in Markets of Opportunity, enhances fraud mitigation, drives member retention, and informs product and engagement strategies.
Contribute to the enterprise-wide implementation of reporting platforms and support the retirement of legacy systems.
Develops integrated reporting layer that reduces manual workload and creates a unified source of truth.

Requirements

What We Are Looking For:

3+ years of experience in BI development, data analysis, or enterprise reporting, ideally in a credit union or financial services setting.
Bachelor’s degree in Business Analytics, Information Systems, Finance, or a related field.
Strong proficiency in SQL and data visualization tools, with a track record of delivering meaningful, intuitive dashboard.
Familiarity with credit union operations, especially related to digital banking, deposits, payments, fraud.
Experience with Jack Henry’s Symitar, Lumin Digital, Tableau, Salesforce, and Salesforce Marketing Cloud is a plus.
Familiarity with Agile methodologies and experience working within Agile teams.
Excellent communication and interpersonal skills, capable of working with both technical and non-technical stakeholders.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and projects in a fast-paced environment.
Detail-oriented and self-motivated, with a passion for solving business problems through data.
Familiarity with data governance principles and data quality standards.
Experience working with data warehouses, data lakehouses, or cloud analytics platforms is a plus

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $65k - $81k / annually.

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.