General Liability Claims Assistant

Description

The Claims Processor is a vital member of the Claims Adjusting team who provides administrative assistance to the County of Los Angeles account, claims management, and claims adjusters. The Processor handles setup of automobile and general liability incident reports  in our claims management systems, assists assigned claims adjusters. 

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person holding this position. Duties, responsibilities, and activities may change at any time with or without notice.  

PRINCIPAL DUTIES AND RESPONSIBILITIES

Based on the area of responsibility, the employee shall be asked to perform all of the following essential functions, and other duties as assigned:

• Inputting of County incident reports.
• Inputting of W9’s. Phone coverage. 
• U.S. Mail Handling. Attaching all incoming and outgoing correspondence to claim files.
• Additional projects as assigned by Supervisors 

Requirements

EDUCATION, EXPERIENCE, & TRAINING

• Four-year college degree (preferred)
• At least three (3) years’ experience with insurance claims, self-insurance, pooled insurance, or Joint Powers Authorities (JPAs). Excellent written and verbal communication skills

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to work guided by ethics and integrity.
• Ability to understand relevant legal documents associated with a claim.
• Ability and desire to provide exceptional service to the insureds and clients.
• Ability to understand and follow all regulatory requirements.
• Ability to build a collaborative relationship with clients and co-workers.
• Ability to multi-task and change directions quickly.
• Ability to produce accurate, thorough work within the allotted time.
• Ability to problem solve
• Ability to work effectively in a fast-paced office environment.
• Ability and willingness to follow George Hills’ Best Practices, reserving practices, and authority levels.
• Ability to make sound discretionary decisions as necessary, including but not limited to establishing appropriate reserves, counsel selection, settlement decisions, etc.
• Ability to establish billing goals.
• Ability to repeatedly deliver Client satisfaction. 
• Ability to proactively handle and manage assigned cases in keeping with client and Company expectations.
• Ability to communicate, meet, and deal tactfully with coworkers.
• Ability to function as part of a team.
• Ability to adapt to change as well as provide suggestions for change when needed.
• Ability to meet time deadlines.
• Ability to follow directions. 
• An intermediate to advanced knowledge of Microsoft Office Suite (365).
• Dedication to performing all required tasks and duties while maintaining the highest level of integrity, providing exceptional service, and maintaining healthy relationships with clients and coworkers.

 WORKING CONDITIONS & PHYSICAL REQUIREMENTS 

• Work is normally performed in a climate-controlled office environment.
• Sit for long periods of time.
• Normal physical strength and ability to lift and maneuver routine office materials, equipment, and tools.
• Lift and/or move boxes up to 25 lbs.
• Mental effort: Normal concentration/intensity; normal memory, taking into consideration the amount and type of information;  
• Normal hand, finger, and eye coordination and dexterity. 
• Normal ability to stoop, kneel, and crouch.
• Normal physical mobility, which includes movement from place-to-place on the job taking distance and speed into account. 
• Normal complexity of decision making; normal time pressure of decision making.

 ADDITIONAL REQUIREMENTS

• Travel, if any, should be infrequent.
• Working nights, weekends, or holidays may be required/necessary.
• The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

I have received, reviewed, and fully understand the job description above. I understand that I am responsible for the satisfactory execution of the essential functions described therein.

This document is not to be construed as an employment contract, but as an acknowledgement of the duties of the job and expectation of successful execution of the same.