Unit Coordinator - Float

Description

The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care. 

Essential Duties and Responsibilities: Coordinates activities of Care Unit to support provider and patient care staff including monitoring provider schedules, is aware of add-ons, cancellations, no shows and overbooks, and schedules patient appointments for any testing, referral or follow up appointments that are needed. Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods 

• Customer feedback
• Effectively uses communication systems for both routine and emergency transactions and communications
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served

Orders and maintains adequate stock of office supplies and other supplies needed for patient care. 

• Stock is maintained appropriately and is always available to medical providers

Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary. 

• Patient needs are met in a timely manner 
• Peer feedback 
• Customer feedback
• Effectively uses communication systems for both routine and emergency transactions and communications

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.  

Requirements

 Education & Licensure:

• High school graduate or equivalent
• Associate Degree in related field preferred

Experience:

• One year of experience in customer service, patient registration, or other similar role in a healthcare setting

Knowledge, Skills & Abilities:

• Excellent communication and listening skills
• Excellent customer service skills
• Ability to deal with difficult people and stressful situations in a professional manner
• Ability to problem solve, manage time, prioritize tasks
• Ability to work independently or as a team
• Possesses a basic understanding of medical terminology and procedures 
• Ability to maintain confidentiality 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

St. Croix Health is an Equal Opportunity Employer. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us at HR@scrmc.org or 800-828-3627.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission:  We help people live healthier, happier, and longer lives.              

Vision:  To transform from quality sick care to quality well care that is sustainable and affordable. 

Values:  People Centered, Trust, Innovation, and Growth. 

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play