Outreach Coordinator Bilingual Spanish

Position Summary

The Outreach Coordinator (OC) is a field-based role that provides written, face to face and telephonic outreach, engagement, enrollment, and orientation services for all referred members while at NADAP offices, embedded at an offsite location, or in the community. The Outreach Coordinator will work closely with community-based partners to identify, assess, and enroll as many referred clients as possible. They will act as a liaison between organizations by conducting presentations and facilitating relationship development. The OC will have the opportunity to build and secure relationships with community organizations. Skillsets such as public speaking, time management, and data collection will be developed in this role. Overall, the Outreach Coordinator should be a dynamic individual who has the ability to adapt to different working environments.

Essential Functions

• Provide progressive, meaningful and engaging face to face outreach and orientation services for each referred member. Actively seek referrals from partner agencies and through fieldwork in the community to meet enrollment targets.
• Enter contact notes documenting all outreach efforts within 2 business days of attempted/completed service delivery. Maintain accurate case records in HHDB and assigned EHR systems (e.g., process discharges in a timely fashion) as outlined in the program policy and procedure. Ensure that notes in HHDB and HH system are mirrored and up to date.
• Provide orientation, intake and screening for all referred members. Complete all required enrollment, screening, assessment tools and consent forms mandated by the Health Home and/or NADAP policy & procedure.  Create the initial person-centered care plan and obtain signature. Maintain regular follow up on cases as needed from point of referral to Health Home enrollment disposition.
• Completes re-engagement activities for clients who are disengaged or pended.
• Provide services to enrolled clients on a monthly basis. This can include facilitating referrals to needed medical and mental health providers, arranging transportation, and other approved core services.  
• Ensure that each enrolled member is transitioned to a care coordinator via a warm hand-off (as approved by supervisory team and per policy and procedure guidelines).
• Maintain positive rapport with all affiliated community-based partners; proactively assist in the identification and troubleshooting of barriers that exist in creating successful relationships with identified vendors through clear communication with direct supervisor(s) on and off site. Provide prompt reports on referred clients and enrollment outcomes to assess program success.
• Provide in-service training to inform all community-based partner staff of NADAP and Health Home services. Attend team meetings.
• Uphold all HIPAA regulations and confidentiality protocols to record each interaction with every client served (including demographic and diagnostic information). Report possible infractions to direct supervisor immediately.
• Utilize telephonic and electronic outreach, internet databases, E.H.R.(s), NADAP databases, coordination with referring entities/providers, and ePaces searches to obtain valid contact, insurance, demographic and Tx engagement information as needed to locate eligible participants and coordinate enrollment, follow up, and needed status updates for each client.
• Performs other duties as assigned.

Knowledge, Education & Experience

• High School diploma required.
• One year of work experience, preferably in a related role.
• Work schedules can vary but are generally performed during regular business hours and can require evening or weekend assignments on occasion based upon operational needs.
• Significant portions (more than 50%) of daily assignments require travel to other NADAP offices or client locations via car, train, subway, or bus.
• Outreach Coordinators will be scheduled in the community, at NADAP off-site partner agencies and NADAP offices as needed and directed by their supervisor. This may be subject to change depending on departmental need and policy changes.
• The Outreach Coordinators must familiarize themselves with HIPAA (Health Insurance Portability & Accountability Act), HIT (Health Information Technology) and all other confidentiality protocols necessary to execute the functions of their position & that of their team.
• In some cases, the Outreach Coordinator will need to be cleared for employment by offsite agencies according to their policies and procedures.
• Must be bilingual in English and Spanish.

Salary $47,000

Program Overview: NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.