Junior Customer Care Specialist (Spanish/Polish)

WHO ARE WE LOOKING FOR?

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re on a mission to build the world’s most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from—and who are excited to learn from you too!

Do you love helping people and solving problems with empathy and a positive attitude?
Are you a strong communicator who’s fluent in English and speak Spanish or Polish as your mother tongue? Do you enjoy writing, thinking creatively, and working with a supportive team that values fresh ideas? At Journi, we value new perspectives — ‘Why change what’s been working?’ isn’t in our vocabulary.

We’re looking for a Support Hero to join our growing team at Journi. In this role, you’ll focus on helping our Spanish-speaking or Polish-speaking customers, providing exceptional support and ensuring their experience with Journi is smooth and enjoyable.

We believe diverse perspectives make us better — so whether you're just starting your career or bringing years of experience, your unique background and voice are welcome here.

WHAT YOU'LL DO

• Work full-time (38.5 hours/week) and learn from a passionate, motivated, and international team.

• Be the first point of contact for our customers, primarily in Spanish or Polish.

• Communicate with customers across various support channels, including Zendesk, live chat, review Platforms, and social media.

• Create and improve support templates, filters, and shortcuts to enhance the customer experience.

• Represent the voice of our customers by sharing feedback and pain points with the product team.

• Support customer engagement initiatives such as acquisition campaigns, surveys, and beta testing.

• Contribute to reporting; analyze and present data and results.

• Collaborate with cross-functional teams including design, product, and marketing.

• Work toward monthly goals that support both your personal growth and company success.

• Give and receive constructive feedback, and foster a culture of continuous improvement.

• Help document workflows and processes to support team knowledge sharing.

• Bring creativity to your work and always look for new ways to support and delight our users.

YOUR BAG OF TRICKS

• You speak English (C1 level) and Spanish or Polish on a native level.
  
  
• You have a playful and empathetic writing style.
  
  
• You place a strong emphasis on correct grammar and spelling.
  
  
• You are patient, service-oriented, and genuinely enjoy solving problems.
  
  
• You're a strong communicator, comfortable presenting or speaking in front of groups.
  
  
• You're known for your creativity and unconventional approach to problem-solving.
  
  
• You’re curious about the “why” behind customer behavior.
  
  
• You work efficiently, know how to prioritize tasks, and consistently meet critical deadlines.
  
  
• You are always learning, open to feedback, self-motivated, and driven to succeed.
  
  
• You are eligible to work in the EU/Austria.
  
  
• You are able to relocate to / based in Vienna - the world’s most liveable city!

WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 36,000. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

• Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements

• Go places: we reimburse your public transport card for Vienna €365 yearly

• Plan for tomorrow: additional €300 yearly towards your private pension fund

• Team first: join our yearly team-building Journi to exciting destinations

• Mac your life easier: with a company MacBook, also available for personal use

• Refresh and recharge: in-house yoga sessions every two weeks

• Stay healthy: regular in-house health check with Haelsi

• Unlock language skills: with a premium Busuu App membership

• Professional development: access to resources, courses, and learning programs to help you excel in your role

• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house

• Brew up productivity: Italian-style coffee and teas in our coffee kitchen

• Special treatment: enjoy a premium membership on all Journi products

APPLY NOW!

What To Expect After You Apply

1. Intro call with the People & Culture Team (30m)
2. Technical interview with the Customer Happiness Team (1h)
3. Final Interview with the Leadership Team (1h)

We’d love to hear from you - please include your CV and cover letter with your application!