Technical Lead II, Backend - Live Chat

POS-17837

Tech Lead II - Live Chat Team - Self Service Group (Remote US) 

About the Team

The Live Chat Team is building a first-class product that empowers support teams to support their customers quickly and easily through real time conversations. It's a highly scaled product supporting millions of messages with high performance and reliability. We’re looking to continue to expand this system to build out a holistic service that can support your customers beyond just chat capabilities.

We are seeking to add a Tech Lead II to the Live Chat Backend team. This role will involve hands-on coding around 70% of your time while also offering the opportunity to develop and mentor direct reports and lead productive teams. 

The Tech Lead II will oversee a small team and provide technical guidance, product direction, and coaching to team members.

In this role, the teams you lead will: 

• Participate in the technical execution and delivery of new features to improve time to value
• Unify separate systems into a cohesive chat experience
• Explore generative AI opportunities to help our customers move fast
• Make use of industry leading 3rd party tools as well as robust home-grown infrastructure powering the HubSpot Engineering organization 
• Build and scale a robust data infrastructure that serves the entire organization

Our services need to do a lot of work very quickly, and we rely heavily on performant technologies to help achieve these goals. We write lots of microservices, primarily with Java 11.  Our APIs are RESTful and use the Dropwizard framework. We take advantage of Kafka for processing large volumes of data.

 Key expectations: 

• A  Tech Lead II  is a player-coach responsible for leading a small team. 
• Recognized as high-performing engineers, identifying as makers and builders first.
• Collaborate with Product, Design, and other Tech Leads within their team to establish relevant, compelling, and challenging goals. 
• Actively work with other Tech Leads to address and resolve cross-team issues. 
• Take proactive ownership of the team’s on-call health, product reliability, and overall quality.
• Have a vested interest in the direction of the product, actively participating in decision-making rather than deferring to the PM, PD, or others.
• Serve as active members of the team’s leadership triad, helping to co-set the team’s direction.
• Committed to the growth of team members, enabling them to take on increasingly complex tasks.
• Focus on cultivating Software Engineers into Senior Software Engineers and nurturing Senior Software Engineers into future Tech Leads and Staff Engineers.
• Regularly evaluate team members' performance and provide necessary coaching, guidance, and learning opportunities to support their career growth.

We’re looking for individuals who:

• Are a strong senior engineer with some experience leading small teams.
• Have a passion for writing code and reading code
• Foster an environment that encourages autonomy and psychological safety.
• Understand the value of building a diverse team, and are champions and upstanders for Diversity, Inclusion, and Belonging initiatives.
• Enjoy mentoring and coaching other team members in a psychologically safe way, while also being open to learning from them as well.

 

Cash compensation range: 191100-305800 USD Annually

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$191,100—$305,800 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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• HubSpot Careers
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