Front Office Coordinator - School Based

Overview

The School Based Health Center Front Office Coordinator is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a school-based health center setting. Under the general supervision of the Center Supervisor, the Front Office Coordinator is responsible for the efficient running of the front desk including reception, appointment scheduling for medical, dental and behavioral health, patient intake and flow, financial eligibility and telephone operation.

 

This is a full time, benefit eligible position, working 40 hours per week at our Emeryville School Based Health Center. 

 

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

 

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

 

Benefits

Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Utilize an Electronic Health Record system in managing patient reception and client intake, managing flow of visit from front to back office. Keeps patient informed on the status of their visit.
• Utilize dental EHR system to schedule, follow up and maintain dental appointments.
• Assist in medical and dental patient flow by locating and acquiring student, timely rooming of patients and maintaining an awareness of exam room availability and timing.
• Answer telephones, manage reception area, checking financial eligibility, and maintaining medical records.
• Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms, contacting patient guardian and other activities as needed.
• Maintains inventory of front desk supplies and forms.
• Sorts and distributes clinic mail.
• Maintains appearance of waiting areas and reception desk.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
• Perform other duties as assigned by supervisor.

Qualifications

• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements      

    

• High school diploma/equivalent
• Minimum of one year of experience in a community clinic or medical office setting.
• Proficient in Microsoft Office and the internet.
• Ability to lift 20 pounds.
• Comfort level working on a school campus

Job Preferences

• Bachelor’s Degree in health care or related field.
• Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
• Electronic Health Records and Electronic Practice Management systems experience
• Working knowledge of community health problems including social and economic factors relating to health.
• Current CPR from AHA approved organization.
• Experience working with and/or around children and families.

 

Schedule

• During the summer months and extended holiday breaks, the ability to “float” to other SBHC sites may be needed.
• The ability to “float” for the remainder of this school year will be needed as school sites slowly bring kids on campus.