2026 Insurance, Winter CX Research Intern (4 months)

Job Description

What will you do?

• Work as a part of the broader Client Experience and Digital Design (CXDD) team to support in conducting evaluative user research.

• Coordinate the user research recruitment efforts.

• Support in creating test protocols of moderate complexity to evaluate prototypes, improve understanding of current context, or to generate new understanding of user needs.

• Synthesize research insights from primary research.

• Conduct secondary research to help understand the problem we are trying to solve.

What do you need to succeed?

Must-have

• Currently enrolled at a Canadian post-secondary institution with a focus on Psychology, Human-Computer Interaction, Anthropology, Market Research, Social Sciences or related discipline

• Knowledge of qualitative and quantitative research methodologies (e.g., surveys)

• Excellent interpersonal and highly developed communication skills (verbal and written)

• Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.

• Strong MS Office skills – Word, Outlook, Excel, and PowerPoint

• Ability to wear several hats and juggle multiple tasks in a fast-paced environment.

Nice-to-have

• Knowledge of user experience research

• Knowledge of various UX research methods and tools (e.g., usability testing, card sorting, tree testing) 

• Knowledge about agile environment

• Appreciation for the potential of ‘design thinking’

Please note: 

In order to be eligible for these student positions, you must either: 

• Be returning back to school after the work term end-date; or 

• If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact 

• Work in a dynamic, collaborative, progressive, and high-performing team 

• Flexible work/life balance options

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Communication, Computer Literacy, Design Thinking, Detail-Oriented, Information Architectures, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative, Qualitative Research, Qualitative Research Design, Qualitative Research Methods, Qualitative User Research, Research Testing, Service Design Thinking, Usability Testing, User Experience (UX) Research

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-08-21

Application Deadline:

2025-09-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.