Scheduler

JOB SUMMARY                                                                                                                                                                

The Surgical Scheduler is primarily responsible for scheduling surgeries, tests and pre-op appointments; explaining preparations; and collecting deductibles and co-payments for surgeries. The Surgical Scheduler is under the overall on-site supervision of the Patient Access Supervisor.

SUMMARY OF ESSENTIAL JOB FUNCTIONS                                                                                                         

• Schedules all surgeries, as sent in to the department by physicians or physician’s offices, per policy and procedures.
• Organizes and prepares the Surgery Schedule for the following day and delivers to all appropriate departments daily.
• Ensures that documentation meets current standards and policies.
• Responsible for knowing hospital policies.
• Demonstrates an ability to be flexible, organized and function well in stressful situations
• Answers the telephone in a polite manner and communicates information to appropriate personnel.
• Establishes and maintains effective communication and good working relationships with co-workers.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated.
• Communicates appropriately and clearly to director, supervisors, managers, co-workers and physicians.
• Willing accept additional job assignments and tasks from upper management using a team approach with a positive and professional attitude.
• Complies with standard departmental practices such as: great phone etiquette, confidentiality among peers and being courteous to others.
• Maintains a good working relationship both with the department and with other departments.
• Completes work with designated time.
• Promotes effective intradepartmental and interdepartmental relationships.
• Complies with regulatory requirements and all other organizational policies regarding ethical business practices.
• Cooperates in planning programs and safety and preparedness for fire and disaster.

 

BASIC SKILLS                                                                                                                                                                     

• Basic computer knowledge
• Ability to type accurately with speed
• Excellent Customer Service Skills

EDUCATION AND EXPERIENCE                                                                                                                                  

• High school graduate or equivalent.
• At least one (1) year experience in customer service/scheduling preferred

LANGUAGE SKILLS                                                                                                                                                          

• Ability to communicate effectively in English, both verbally and in writing.
• Additional languages a plus.

PHYSICAL REQUIREMENTS                                                                                                                                          

• Must be able to sit for long periods of time and stoop/kneel as needed.