Account Management Specialist

Essential Duties and Responsibilities:

• Facilitate customer/vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence.
• Serve as a key triage point for assigned Customer sites.
• Estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support.
• Conduct review of contractual requirements to ascertain whether services are in/out of contract scope
• Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management
• Support collection and documentation of contract information, records, and reports; including but not limited to scope requirements, escalations, extra work orders, guarantees, and warranty support.
• Contribute to business development activities for add-on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold).
• Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests.
• Manage, review, analyze, and produce reports for work order tickets; crew work activities; site performance; customer reporting deliverables; and executive-level reporting.
• Perform other duties as assigned, including back-up support to Account Managers.

Supervisory Responsibilities: N/A

 

 

Education and/or Work Experience Requirements

Education:

• Minimum: BA/BS or 3-5 years of work experience in related field

Experience & Skills:

• Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
• Outstanding presentation, reporting, and communication skills
• Experience in delivering client-focused solutions based on customer needs
• Identifiable business skills in synthesizing and simplifying complex information to a variety of audiences
• Demonstrated skill in identifying the business impact of decisions
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Evidence of guidance, mentoring and training of colleagues
• Demonstrated a commitment to continuous improvement of job methods and processes.
• Self-starter with ability to work both independently and as part of a team.

Other Qualifications:

• Experience or strong interest in working with utility scale solar or renewable energy projects. 
• Detail-oriented and strong organizational skills.
• Proven ability to maintain good working relationships with colleagues.
• Punctual and reliable.
• Ability to assist with some account items outside of standard business hours when the need arises.
• Has a valid driver's license, clean driving record and can pass a drug test.

Physical Requirements/Work Environment:

Work is performed in an office environment and in the field. Must be able to sit, stand, bend, twist and lift up to 20 pounds. May require intermittent travel to customer sites and/or solar plants.