Front Office Agent (m/w/d), Berlin

“The world is yours with Meliá” 

 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

 

Discover some of the benefits we offer:

 

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

 

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Your Task:

• You will be the first point of contact for our guests and will act as their contact person and advisor throughout their stay
• You will be responsible for checking guests in and out#
• You will be jointly responsible for general correspondence with all departments within the hotel and for ensuring a smooth shift handover
• You will process reservations in day-to-day business and, in the absence of the reservations department, take room reservations and enter them into the system

 

Your profile:

• Good knowledge of Opera Cloud
• Good German and English skills, Spanish desirable
• Good knowledge of Opera and MS Office is required
• Very good communication skills and empathy
• Experience at the reception desk is desirable
• Structured and independent way of working
• Strong team spirit
• Strong guest orientation
• You have excellent manners and very good hosting skills
• You are motivated when your guests feel well taken care of and you are happy to go the extra mile for your guests to make their stay as pleasant as possibleYou have an open and friendly nature

 

At Meliá we are all VIP

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

 

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

 

If you want to be “Very Inspiring People“, follow us on: 

 

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