Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Security Compliance Manager is responsible for managing and maintaining new and ongoing security certifications and self-assessments for Docusign. These include, but aren't limited to, ISO 27001, 27017, 27018, PCI-DSS 4.0, IRAP, APEC PRP, C5, ISMAP, FISC, SIG, and CSA STAR.

The person in this role must ensure that Docusign complies with all relevant security frameworks, regulations, standards, and policies. You will drive the cross-functional work needed to implement the management, operational, and technical security controls required for compliance. This involves close collaboration with all control owners and teams like Product and Engineering, IT, Security, US Public Sector Compliance, and Legal Product and Regulatory Compliance. This is a hands-on position where you'll build relationships with internal control owners and global stakeholders to represent Docusign's Security Compliance programs.

This is an individual contributor role that reports to the Director, Security Compliance.

Responsibility

Conduct security compliance audits and assessments including customer audits independently end-to-end while adhering to strict deadlines and maintaining executive level metrics and reporting
Be the subject matter expert to lead compliance discussions, awareness, internal and external audit interviews
Work with product and engineering, business, and technology teams to define and maintain an effective suite of controls adapting to changes in products, business processes and technology solutions
Manage audit deliverables, identify, and analyze process gaps, provide guidance and expertise to control owners, develop remediation recommendations, and track to completion
Review and manage customer facing security and compliance documents and white papers
Develop and maintain strong relationships based on trust and transparency with control owners, auditors, and customers
Establish governance across projects with structure on tracking and reporting. Develop metrics to measure and track compliance, risk and the effectiveness of the security compliance program
Document and socialize the security compliance programs to provide transparency to control owners and obtain actionable commitment from relevant stakeholders
Identify automation opportunities and implement scalable solutions including technical and monitoring controls

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Self-starter with excellent communication, collaborative, and presentation skills
University degree in Computer Science, Information Systems, or a related field or equivalent work experience
8+ years of relevant work experience in Security, Compliance, Auditing, Assessments or other GRC related experience
3-5 years of managing security compliance audits and/or customer audits
Experience with audit lifecycle including testing controls and writing test scripts in various environments and functions
Experience in working with cross functional departments and stakeholders to provide security compliance issues, risks, and recommendations
Industry certification such as CISSP, CISA, CISM, CRISC, ISO27001 Lead Auditor, CompTIA Security+, AWS/Azure Security, and/or equivalent GRC certification
Ability to review compliance evidences required for audit
Ability to coach and prepare technical teams / SMEs for audit interviews
Ability to engage with internal, external, and customer auditors

Preferred

Comfortable working in a fast-paced, dynamic environment, and managing multiple projects concurrently
Strong understanding of common compliance and governance frameworks relevant for a fast-paced SaaS organization
Comfortable interacting at all levels (from C-suite to technical teams)
Strong business acumen and leadership skills
Excellent analytical and problem-solving skills and quantitative approach to solving problems
Strong sense of ownership and goal achievement mind
Familiarity with privacy principles and the intent of privacy regulations including GDPR, CCPA, HIPAA, HITRUST etc.
Familiarity with cloud infrastructure (Azure, AWS) and strong technology SaaS experience

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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