Operations Analyst

Location: Amsterdam, Netherlands

Type: Full-time

Are you curious, excited by experimentation and always looking for a better way of doing things?

Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?

Do you want to have the opportunity to be a key part of the team and help enable Modulrs growth in Europe?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

As an Operations Analyst, you will work closely with our Operations Director in the Netherlands and collaborate with colleagues across our European offices to drive operational excellence in a regulated payments environment.

You will analyse customer and operational data to identify improvements, support and implement projects aligned with our strategic objectives, and develop best practices that enhance efficiency, compliance, and scalability. In addition, you will play a key role in ensuring we meet our safeguarding obligations for client funds and work cross-functionally to deliver solutions that support our European operations.

Your responsibilities will include:

Assist in the execution, design, documentation, and improvement of operational processes and procedures to drive operational excellence and scalability.

Analyse customer and operational data to produce clear, actionable reports and dashboards using tools such as Power BI and Excel.

Support the delivery of strategic projects across the European business, from planning through to implementation.

Collaborate with compliance, product, and operational teams to maintain governance frameworks and ensure adherence to regulatory requirements.

Support safeguarding operations for client funds, including reconciliations, investigating discrepancies, and maintaining safeguarding documentation.

Contribute ideas and solutions to enhance efficiency, accuracy, and customer experience in a fast-paced, collaborative environment.

Report directly to the Operations Director in the Netherlands while working closely with colleagues across our European offices.

Who You Are

What you’ll need

At least 3 years’ experience in the payments industry or a regulated financial services environment.

Strong organisational, analytical, and technical skills, with exceptional attention to detail.

Proven experience in designing and improving operational processes and workflows.

Experience developing and maintaining performance dashboards, and proficiency in Excel (pivot tables, formulas) and PowerPoint.

Clear and confident communication skills, with the ability to work effectively across teams to resolve queries and drive improvements.

A proactive, curious, and creative mindset, with the self-motivation to identify and deliver enhancements to efficiency, accuracy, and customer experience.

A curious mindset and drive to explore how AI can make a real difference.

Nice to haves

Experience or training in Lean Six Sigma or similar process improvement methodologies.

Working knowledge of coding for data extraction, analysis, and process automation.

Familiarity with safeguarding principles for EMIs, including segregation of client funds, timely safeguarding, and reconciliations.

Strong understanding of payment flows and knowledge of different payment schemes (e.g., SEPA, SWIFT, Faster Payments).

Experience working in a fast-growing FinTech or start-up environment.

What We Offer You

Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
Flexible benefits - Over €1,000 per year to use however you like (add to your pension, use for travel, etc.).
Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels. 
Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
Travel Commuting Allowance: We offer a commuting allowance to help cover the cost of traveling to our office

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com – but please note that this means we will no longer consider you for the role you have applied for.