24/7 Junior Application Support Engineer

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organization, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Job Description

We are looking for an Application Engineer specialist who can help us analyze and solve potential problems that might occur in the E-commerce & Supply Chain process.

As an Application Support Engineer, you will have the opportunity to be part of a leading team of App Support specialists and work on projects that make an impact on business..

About the project

A major European retailer is using an application to govern all the prices for the products they sell. That application requires human overview and interventions if needed in order to ensure that the client has the correct data at any point in time. This project will give you an insight into how the backend of E-commerce works.

Your team

Our team is composed of 4 people working in 24/7 shifts and 1 that works during regular business hours to provide additional support when the workload is higher or more complex.

Responsabilities

• Ensure that the online platform and all its supporting tools are up and running;
• Help users and colleagues with their respective incidents
• Be proactive and ensure that the store databases are error free and the data is correct

Qualifications

• Willingness to work on 24/7 shifts (12 hours day and night shifts in rotation)
• A technical background with basic database knowledge and good client facing skills
• Experience in using ticketing systems and a good comprehension of E-commerce processes
• Very good communication skills and high attention to details
• Be able to recognize problems and gather information in order to solve them
• Strong analytical approach and reasoning skills
• Proactivity, involvement and teamwork are also of great value
• Willingness to learn
• Good English skills (B2+), both written and spoken

Additional Information

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.