Senior Technical Writer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for an experienced Technical Writer with a strong background in software products and technology documentation. The ideal candidate will have 5+ years of experience in creating high-quality, user-friendly technical content that simplifies complex concepts for a wide range of audiences.

As a Technical Writer, you will collaborate closely with product managers, engineers, architects, and UX designers to produce documentation that supports product adoption, improves customer experience, and ensures clarity in technical communication.

How will you make an impact?

• Develop, write, and maintain product documentation, including user guides, API documentation, installation guides, release notes, FAQs, and knowledge base articles.
• Translate complex technical concepts into clear, concise, and engaging content for both technical and non-technical users.
• Collaborate with engineering and product teams to understand features, workflows, and architecture.
• Create content for developer documentation including APIs, SDKs, and integration guides.
• Ensure all documentation aligns with brand guidelines, tone of voice, and style standards.
• Maintain and update documentation in line with product releases and customer feedback.
• Work with UI/UX teams to integrate in-product help, tooltips, and tutorials.
• Contribute to documentation strategy, including structure, format, and knowledge management best practices.
• Leverage tools such as MadCap Flare, RoboHelp, Confluence, Git, Markdown, and CMS systems for authoring and publishing.
• Collaborate with support teams to enhance knowledge base and self-service documentation.

Have you got what it takes?

• Bachelor’s/Master’s degree in Computer Science, Technical Communication, English, or related field.
• 5+ years of proven experience as a Technical Writer for software products.
• Strong ability to understand and explain complex software concepts (cloud, APIs, integrations, enterprise applications, SaaS).
• Hands-on experience with documentation tools (MadCap Flare, Confluence, Markdown, Git, Oxygen XML, or similar).
• Familiarity with Agile/Scrum methodology and product development lifecycle.
• Experience documenting APIs, SDKs, cloud-based applications, and data platforms is a strong plus.
• Excellent written and verbal communication skills with attention to detail.
• Ability to manage multiple projects and deliver high-quality content under tight deadlines.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8391
Reporting into: Tech Manager 
Role Type: Individual Contributor

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.