Senior Implementation Project Manager - Group Health Plans

Overview

Now is the time to join us! 

 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

 

As Senior Implementation Project Manager, you are in an integral role in the organization which directly influences a client’s success. You will have primary responsibility for managing complex client projects such as (but not limited to) new partner ad group implementations, expansion implementation, platform migration initiatives, and ad-hoc efforts. The Senior Implementation Project Manager ensures their assigned projects are completed within the required internal and external timelines. Additionally, the Senior Project Manager also serves as a peer mentor and guide to newly on-boarding team members or junior team members, as necessary.

 

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Lead large multi-faceted partnership and individual group implementations of varying complexity
• Maintain overall implementation project ownership and drives the coordination of activities and deliverables among all internal Personify Health departments
• Serve as a client-facing expert on all operational aspects of all Personify Health’s health plan administration programs and solutions.
• Deliver the highest level of client satisfaction to ensure a successful implementation.
• Respond to and resolves client or broker requests and questions during the implementation process
• Solicit client feedback and work with internal partners to implement enhancements and fixes.
• Employ Personify Health standard project methodology, processes, and procedures
• As assigned, participate in pre-sales activities to drive new business including RFP completion, prospect sales calls, and finalist meetings
• Manage the operational and tactical activities of supporting any 3rd party integrations
• Provide supplemental operational and tactical support to Client Success and/or Client Delivery teams on as needed basis
• Participate in process improvement initiatives to improve the scalability of implementation services
• Serve as a peer mentor and guide to newly on-boarding team members as a part of their orientation and training
• Perform special projects as requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

 

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor's degree, or equivalent, in related discipline
• 3-5+ years of project management and/or software implementation work experience working on complex projects with large corporate clients
• Previous experience working directly with external clients and vendor partners strongly preferred
• Excellent knowledge of Microsoft Office suite.
• Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc)
• Experience working in Health insurance, Healthcare environment or Health TPA

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Strong project management skills
• Excellent customer facing skills
• Ability to navigate a dynamic technological environment
• Previous experience managing multiple and changing priorities with a positive attitude
• Ability to build relationships and work effectively with and through others
• Ability to prioritize deliverables and effectively negotiate with clients and internal parties
• Excellent interpersonal and technical writing skills
• Strong organizational skills and detail orientation
• Required to work cross-functionally within the organization and with external partners
• Strong analytical, problem-solving skills and ability to tactfully navigate de-escalation

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

 

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

 

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from 90,000 to 100,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for [x%] target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

 

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

 

#WeAreHiring #PersonifyHealth

 

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

 

Application Deadline: Open until position is filled.