Senior Director, Growth, Business Banking

Since our launch in 2015, we’ve lent over £13bn to ambitious entrepreneurs across both the UK and US. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive.  Our Business Banking proposition is designed for the UK’s most ambitious, high-growth companies. Since launching in 2024, we’ve built a digital-first, insight-led experience for modern SMEs—one that’s shaped by the needs of scale-ups and the expectations of today’s decision-makers. 
As we enter our next phase of growth, we’re hiring a Senior Director to co-lead the Business Banking unit. You’ll work in tandem with the Senior Product Director to shape the vision, scale the product, and manage the business end-to-end—with a particular focus on Commercial, Go-to-Market, Marketing, Partnerships, Onboarding, and Customer Experience. 
This is a unique opportunity to lead a rapidly growing unit inside one of the UK’s most successful fintech-born banks.  

What You’ll Do

• Strategic Leadership & Business Ownership 
• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director. 
• Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line. 
• Align business banking strategy with OakNorth’s broader mission and commercial objectives. 
• Represent the unit across internal forums, board, and market-facing engagements. 
• Commercial & Go-to-Market Execution 
• Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale. 
• Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies. 
• Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics. 
• Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops. 
• Customer Experience & Onboarding 
• Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement. 
• Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience. 
• Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn. 
• Cross-Functional Leadership 
• Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations. 
• Translate strategic goals into execution plans across multiple squads. 
• Ensure commercial priorities are fully integrated into product design, delivery, and decision-making. 
• Growth, Experimentation & Scale-Up Culture 
• Build a culture of testing, learning, and iteration—balancing speed with quality and impact. 
• Prioritise ruthlessly to focus on what drives growth and customer value. 
• Identify opportunities and gaps fast, and activate plans to respond with agility. 
• People Leadership & Talent Development 
• Lead and grow the commercial team, acting as a coach, partner, and mentor. 
• Champion OakNorth’s culture, values, and leadership principles in everything you do. 
• Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit. 
• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director. 
• Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line. 
• Align business banking strategy with OakNorth’s broader mission and commercial objectives. 
• Represent the unit across internal forums, board, and market-facing engagements. 
• Commercial & Go-to-Market Execution 
• Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale. 
• Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies. 
• Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics. 
• Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops. 
• Customer Experience & Onboarding 
• Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement. 
• Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience. 
• Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn. 
• Cross-Functional Leadership 
• Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations. 
• Translate strategic goals into execution plans across multiple squads. 
• Ensure commercial priorities are fully integrated into product design, delivery, and decision-making. 
• Growth, Experimentation & Scale-Up Culture 
• Build a culture of testing, learning, and iteration—balancing speed with quality and impact. 
• Prioritise ruthlessly to focus on what drives growth and customer value. 
• Identify opportunities and gaps fast, and activate plans to respond with agility. 
• People Leadership & Talent Development 
• Lead and grow the commercial team, acting as a coach, partner, and mentor. 
• Champion OakNorth’s culture, values, and leadership principles in everything you do. 
• Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit. 

Who you are

• Must-Have Experience 
• Extensive experience in high growth and scale-up environments in FinTech, SME financial services, or SaaS businesses—ideally with product and commercial exposure. 
• Proven P&L responsibility or full ownership of a business vertical. 
• Strong analytical and commercial instincts and an entrepreneurial mindset—you move fast, learn quickly, and never lose sight of the customer. 
• Experience scaling go-to-market functions, including sales, partnerships, marketing, and CX. 
• Demonstrated leadership in a matrixed, cross-functional environment, with the ability to influence and mobilise across teams. 
• Fluent in data, customer insight, and market intelligence to drive decisions. 
• Mindset & Traits 
• Strategic thinker and decisive operator. 
• Clear communicator and stakeholder influencer. 
• Builder of culture, capability, and systems. 
• Calm under pressure; energised by ambiguity. 
• Growth-oriented, feedback-driven, team-first. 

Why Join Us

• You’ll be at the heart of one of OakNorth’s most exciting growth opportunities—helping shape the next frontier of SME banking in the UK. 
• You’ll join a mission-driven organisation that’s scaling with ambition, pragmatism, and purpose. 
• You’ll work alongside some of the brightest minds in banking, technology, and product. 
• You’ll make real, measurable impact—from revenue to reputation to customer.