Fulfillment Manager

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Manager of Fulfillment to join our Global Logistics team. This position reports to the Director, Fulfillment and takes Away further by leading daily operations for personalization and Canadian eCommerce fulfillment, overseeing small parcel operations, and managing recycling logistics.

In addition to the below responsibilities, this position will also oversee 1 employee.

What you’ll do as the Manager, Fulfillment

• You’ll lead daily operations for Personalization and Canadian eCommerce fulfillment with 3PL partners, ensuring accuracy, efficiency, and timeliness of outbound orders

• You’ll oversee small parcel operations through a direct report who manages day-to-day execution and performance

• You’ll manage recycling logistics and operations, ensuring compliance with company standards and environmental regulations

• You’ll build and maintain vendor relationships, including 3PLs and fulfillment partners, holding them accountable to performance expectations and contractual agreements

• You’ll develop and maintain operational reporting, tracking key performance indicators and service level agreements (SLAs) across all fulfillment channels

• You’ll deliver capacity planning insights on a quarterly basis to ensure Personalization equipment can support seasonality, promotional events, and other causes of demand variability

• You’ll identify opportunities for continuous improvement, implementing process enhancements to improve throughput, reduce cost, and elevate customer satisfaction

• You’ll collaborate cross-functionally to ensure alignment and resolve fulfillment-related challenges proactively

• You’ll support team development and performance, coaching your direct report and fostering a culture of accountability and operational excellence

Who you are

• You have progressive professional experience in an hands-on operational role at a retail brand, or working with a 3PL partner

• You possess knowledge of small parcel shipping methods, rate optimization, and carrier performance tracking

• You’re an exceptional written and oral communicator with demonstrated experience in partner management and cost management

• You’re an excellent project manager and have strong organizational skills

• You possess vigorous critical thinking and analytical skills

• You’ve used ERPs before; experience with ERP like Microsoft Dynamics and TMS tools is strongly beneficial, but not required

• You have experience either managing or mentoring a team member, and a passion for developing talent

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

At Away, we believe in the power of an inclusive, competitive and equitable total rewards program. Our compensation is purposely structured as one rate to provide transparency in the hiring process while honoring our internal pay bands. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $125,000.00 annually

• This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

If office-based: This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.