Associate Technical Analyst

Life on the team

 

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.

We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

 

What you’ll do

 

Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

 

Operational hours – 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift

Process – Calls & Chats / Email / Requests

5 days work from Office Mandatory

Experience & Education:

• Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)
• 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests)

 

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.