Responsibilities

The Account Coordinator - Seasonal position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD). This is a full-time, hourly, and seasonal position. Must be based in Elmhurst, IL or the surrounding area and willing to work onsite. This is not a remote position.

Principal Duties and Responsibilities

Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
Collaborates with team members and supervisors efficiently and effectively, to assist customers
Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
Collects all pertinent information from callers to create effective and concise incident descriptions
Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process
Confirm the color and version of the space is correct before selling it
Adjusts installation orders for changes in price, schedule and designs when applicable
Maintains product knowledge of all custom closets systems and related components
Collects installation fees as needed
Processes installation charges for customers on TCS credit cards as needed
Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements
Maintains awareness of current and upcoming sales promotions
Communicates Installation Survey results to third party contractors
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs all other assigned tasks and duties

Experience and Skills Required

Experience in customer service field required; retail experience a plus
Strong communication with internal and external customers
Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs, including evenings and weekends
Knowledge of industry business and passion for following trends in the industry
Communicates clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization.
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Quickly separates the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
Professional manner and strong communication skills internally and with outside vendor partners
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

This is a seasonal position, with potential to convert to a full time exempt position, although not guaranteed.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices