Maintenance Liaison Officer

Structural Information

Job number:                     10031628

Job title:                             Maintenance Liaison Officer

Job grade:                          OP1

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Ops Management

REM Functional Area:    Technical

Core Description

Enable acceptance/ commissioning/ fulfilment and preventative maintenance on Core and Access telecommunications technologies and manage all communication systems used by Openserve Pty Ltd. 

Job Responsibilities

Managed stores
Spares issues to be processed within 2 working days. (SOD immediately) 
According to DOP Store Work instructions.
All spares to be handed to the stores with the necessary fault docket within 24 hours.
Perform daily DOP audits as Ops manager request
DOP Tracking sheets to be updated daily
Spare panels process to be followed
Spares in TR status to be accepted into DOP within 2 days – Follow up with receiving DOP / Tech with Spare in hand
All spare modules in your possession are to be auditable (relevant stock systems) and to be returned to DOP within a week if not used
CNFO DOP store with assistance to CNS/CS BU as required

RANGE
SAP DOP 
All material and stock
Material Management, 
Various Websites
Systems
Stakeholder Management
Processes and procedures
DOP work Instructions

Provided support
Provide support for Ops Manager when required.
Management of NCO Assurance Open tracking/ Spotlight tracking and feedback
Administrative and progress tracking of decommission sites
Tracking of non-KPI faults
Identify migration opportunities 
Customer Escalations progress and updates
Attend/ arrange meetings
Process e-mails
Time management
Manage documentation
Alarm/ System monitoring (Load Shedding > stage 4)

RANGE
E-mails
Network Management Systems
Workforce management systems
Alarm Platforms
various stakeholders

Managed Projects
Build, Network and Special Projects (Loadshedding)
ADHOC projects
Receive and analyse planned work request 
Receive and analyse info on templates 
Liaise with Planned Work Requestors, NNOC, Ops Manager 
Execute Planned Work Request on CNFO workforce management system
Communicate workforce management system Ticket to relevant parties 
Create work order where required 
Track planned work until completion 
Manage planned work on workforce management system
Network Management System Monitoring
Request/ Perform Quality Assurance

RANGE
Technical information
Manual Records
Systems/ Databases
Stakeholder management

Managed ICRES 
Log refs for management of utility, property and building system (Fault, Adhoc, TBI's)
Liaise with relevant stakeholders  
Verify and track completions in <10 days of Icres email, including diesel refuel
Prompt Operation Managers and Manager on ageing outstanding approvals
Attached photos and detailed description of SOW to be done

RANGE
Archibus (ICRES) and outlook

Preventative Maintenance Plan
Management of Routines 
Liaise with Site Manager and other stakeholders
Create, Manage RTN Activity on workforce management systems  
Track RTN until completion 
Update relevant systems

RANGE
Technical information
Manual Records
Systems/ Databases
Workforce Management systems

Performed Compliances
Compliance to Processes and Systems to all store processes
Submit claim forms, as prescribed
Re-allocate Opex and Capital work as prescribed
Follow DOP Station handling procedures.
Conduct DOP audits as per agreed timelines
Adhere to Click/ WFM processes and procedures
Perform compliances
Perform asset verifications
Escalate any deviations
Update records

RANGE
Overtime and S&T
DOP Station spares
Tools and Test Equipment Audits
SHE Management
EUD Devices
Telkom Policies
Telkom assets and sites
TBIs
Telkom Mobile
SAP Portel
Projects

Core Competencies

FUNCTIONAL KNOWLEDGE
Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Regulation & Standards; Switching Technology; Non-Voice; Transmission Technology; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance

FUNCTIONAL SKILLS
Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Mast and Tower Climbing; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance

ATTITUDES/ LEADERSHIP COMPETENCIES
Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable

Certifications

• None

Education

• NQF 4: Grade 12
• OR NQF 6: 3 year Diploma/ National Diploma in Engineering

Experience

• 5 Years relevant experience
• OR 3 years relevant experience

Additional Information

Job Responsibilities (continued):

Updated information
Receive/ identify need
Analyse request
Process information
Update information
Compile documentation

RANGE
Technical information
Manual Records
Systems/ Databases

Qualifications:

• Electrical Engineering Light Current degree/ diploma (NQF level 6) 

Special Requirements

• Valid Drivers license
• Ability to work after hours
• Ability to work overtime
• Ability to work outside of normal working hours
• After hours call out (stand by)

Physical Requirements

• Colour Vision

Key Stakeholders