Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

ABOUT ABBOTT DIAGNOSTICS

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientist

The Opportunity

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

** This role is a Remote position with up to 80% travel to client site.

Abbott Diagnostics Digital Health Business is looking for an Informatics Technical Specialist II. This individual will be responsible on the end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client-facing and individuals also need to have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.

What You’ll Work On

A senior technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott's consumer healthcare strategy. Core responsibilities of this role include complex IT implementation, testing, training, escalation management, and being a subject matter expert for their peers. Along with the technical aptitude, this role is client-facing, and individuals need to also possess excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. This role also serves as a mentor for the other Informatics Technical Specialists or Associate Informatics Technical Specialists in their Area and is expected to be able to provide direct product training, share expertise on compliance or other aspects of the job, and to lead by example across the Area

Major Accountabilities:

Responsible for the end-to-end implementation, testing, and training of the Abbott Digital applications with a focus on quality and customer satisfaction. Apply technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated, scalable, and comprehensive digital solution to improve automation and digital solutions for clinical diagnostic healthcare customers. Will require proven ability to identify customer needs, propose solutions, manage and resolve complex customer problems to become a trusted advisor to customers and provide the highest levels of customer satisfaction. Must be able to multitask and coordinate with a complex network of departments throughout all levels of an organization, such as sales representatives, lab managers, project managers, IT personnel, HIS and LIS personnel, internal and external vendors and contractors, and senior-level management as needed.

Serve as the digital applications expert for the Area Delivery organization to provide enhanced support as needed to address customer needs. As the application expert, this role will serve as the communication link between the Area Delivery organization and direct customers to the global support organization where necessary. Will require proven mastery of the Abbott processes and the ability to train or mentor other individual contributors within the organization on these processes. Proven mastery of the delivery of the Abbott Digital applications and ability to train or mentor or certify the capability of other individual contributors within the organization.

Collaborate and partner with the marketing organizations for new product identification, strategy, and development that will provide solutions beyond the competition to establish Abbott as the elite automation and digital solutions partner. Challenges the status quo and constantly looks for opportunities for self-improvement.

Responsible for implementing and maintaining the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct

Required Qualifications

Bachelor’s Degree, Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
Minimum of 1-2 years in the Healthcare industry experience or 4 years of relevant information technology experience outside of healthcare.
Excellent oral and written communication skills.

Preferred:

Master’s degree is preferred.
Abbott product knowledge is a plus.
Strong verbal and written communication skills with excellent customer-facing capabilities.
Attention to detail and a concern for quality.
Able to innovate and willing to bring ideas forward, positively escalate issues and risks.

Apply Now

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx. Follow your career aspirations to Abbott for diverse opportunities with a company that provides growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$85,300.00 – $170,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Senior Informatics Technical Specialist

Abbott